Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caroline Dunn

Gibsonia,PA

Summary

Dedicated professional with strong customer service skills, skilled in POS operation and cash handling. Proven ability to deliver orders accurately and maintain high service standards in fast-paced environments.

Overview

7
7
years of professional experience

Work History

To-Go Server

Cracker Barrel Old County Store
Cranberry Township, Pennsylvania
03.2025 - Current
  • Delivered orders to customers efficiently while ensuring positive interactions.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Refilled condiments, napkins and server workstations.
  • Organized and tracked to-go orders, maintaining high accuracy at all times.
  • Upheld exceptional customer service standards during busy shifts and fast-paced operations.
  • Packaged and bagged cooked food along with prepared items to meet quality expectations.

Server

Legend Senior Living
Pittsburgh, Pennsylvania
03.2024 - 08.2024
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Front of House Team Member

Chick-fil-A
Wexford, Pennsylvania
07.2023 - 02.2024
  • Prepared and served food and beverages according to customer specifications.
  • Rang up customers and processed cash, credit card and digital payments through register system.
  • Provided customer service and hospitality to guests in a professional manner.

Barista

Starbucks
Gibsonia, Pennsylvania
07.2021 - 10.2022
  • Prepared hot, cold, and frozen coffee drinks and teas based on Starbucks' recipes using espresso machines, milk frothers, and shakers.
  • Good at multitasking and provided excellent customer service.
  • Took drive-through through POS and main register orders efficiently and handled cash.
  • Closing the store responsibilities including doing dishing, cleaning bathrooms, cleaning espresso machines, blenders and frothers.

Barista

Rock N Joe
Gibsonia, PA
06.2020 - 07.2021
  • Responsibilities included opening and closing the store
  • Took drive-thru through POS and main register orders efficiently and handled cash
  • Provided excellent customer service and multi-tasking skills
  • Prepared and served a variety of coffee drinks, teas, and other beverages based on Rock 'n' Joe's recipes and prepped food.

Barista

Mars Brew House
Mars, Pennsylvania
12.2018 - 03.2020
  • Gained invaluable experience and knowledge as barista
  • Made hot, cold, and iced coffee drinks
  • Operated espresso machines and grinder
  • Served pastries and desserts to customers
  • Interacted with customers and collected payment.

Education

GED -

Mars High School
Mars, PA
06-2021

Skills

  • Order organization
  • Customer service
  • Cash handling
  • POS operation
  • Food packaging
  • Menu knowledge
  • Attention to detail
  • Workstation preparation
  • Multitasking
  • Phone etiquette
  • Efficient packaging

References

References available upon request.

Timeline

To-Go Server

Cracker Barrel Old County Store
03.2025 - Current

Server

Legend Senior Living
03.2024 - 08.2024

Front of House Team Member

Chick-fil-A
07.2023 - 02.2024

Barista

Starbucks
07.2021 - 10.2022

Barista

Rock N Joe
06.2020 - 07.2021

Barista

Mars Brew House
12.2018 - 03.2020

GED -

Mars High School

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