Bertie Jean Ponce-Chandler
Johnny Was
Sherman Oaks,CA
23
years of professional experience
Detail-oriented Wholesale Customer Service Representative & Administrative Assistant with 15 years of experience supporting operational efficiency and business growth. Skilled in office administration, calendar management, and accounting operations. Experienced in coordinating events and executing marketing projects while aligning team efforts with business objectives. Strong collaborator with technical proficiency to enhance client satisfaction and foster lasting relationships.
Work History
Customer Service Representative – Wholesale Department
9 Years 7 Months- Provided administrative support, facilitating operations in Los Angeles showroom, guided representatives to drive sales across territories, monitored warehouse activities, supervised accounts payable and receivable (AP/AR), processed invoices, managed customer correspondence, addressed product return requests, prioritized customer needs with Regional Sales Manager, and resolved queries to ensure satisfaction.
- Cultivated strong partnerships with 700 boutique owners to enhance sales opportunities.
- Utilized new computer programs to enhance customer service delivery while ensuring adherence to company policies.
- Accurately inputted customer orders into Joor and RLM platforms for efficient tracking.
- Monitored shipping schedules to assist in meeting start ship times. Tracked cancellation dates to support timely order management. Coordinated pack and hold dates to facilitate efficient logistics.
- Processed and managed all return authorizations efficiently.
Administrative Assistant
- Provided general administrative support to facilitate seamless operations by arranging appointments, organizing office calendars, scheduling conference calls, coordinating meetings with producers, agents, and clients, orchestrating social events, labeling confidential paperwork, documenting client-related materials, drafting agreements, memos, faxes, and correspondence for clients in film and music industry, and monitoring all inbound/outbound calls.
- Managed official documentation by categorizing, recording, and organizing materials using iManage and Compare Doc.
- Managed scheduling and calendar coordination for executive team, ensuring optimal time allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Coordinated communication between departments, streamlining information flow and response times.
Administrative Assistant
1 Year- Coordinated daily office management, including scheduling patient appointments and processing payments. Managed accounts receivable operations via QuickBooks and RevFlow. Organized patient records and engaged with patients to enhance support and foster positive relationships, contributing to customer satisfaction and retention.
- Delivered individualized support to 65 patients daily while overseeing front desk activities and verifying medical insurance claims.
- Coordinated scheduling and logistics for executive meetings and client presentations.
- Managed document preparation, ensuring accuracy and adherence to company standards.
- Streamlined office procedures, enhancing workflow efficiency across departments.
Administrative Assistant
10 Years- Coordinated operations of public relations agency by arranging interviews with talent, organizing client performances, and facilitating brand marketing campaigns across traditional and digital media platforms. Created and distributed press kits for multimillion-dollar companies and drafted weekly memoranda to update clients on project status. Processed accounts payable activities to ensure data accuracy and manage expenses effectively.
- Standardized product placement programs across local and national production companies using industry expertise and insights to enhance consistency and effectiveness.
Education
Associate of Arts - General Education
Formerly California School of Dental and Medical Careers
Certification - Microsoft Word Application
Skills
Order organization
Sales support
RLM
Documentation management
Customer communication
Microsoft Excel
Document scanning
Appointment scheduling
Payment processing
Order processing
Call center experience
Client relations
Client relations
Customer satisfaction measurement
Problem resolution
Conflict resolution
Complaint resolution
Follow-up
Call handling
Building rapport
Relationship building
De-escalation techniques
Dispute resolution
Account management
Team development
Upselling services
Logistics management
Spreadsheets
Pro Forma Organizer
Decision PR Program
IManage
ScanSnap
Adobe
Computer proficiency
Task prioritization
Spreadsheets
Sales assistance
Order fulfillment
CRM software
CRM software proficiency
Accomplishments
I have had the pleasure of maintaining a nine year relationship with the buyers of Altanta, Chicago, West Coast and Rockies territories. Working in wholesale I have been able to implement some organizational skills in the department.
Timeline
Customer Service Representative – Wholesale Department
Johnny Was
01.2017 - CurrentRead More
Administrative Assistant
Gang, Tyre, Ramer & Brown, Inc.
01.2016 - 01.2016Read More
Administrative Assistant
Core Conditioning
01.2014 - 01.2015Read More
Administrative Assistant
Jones & O’Malley
01.2004 - 01.2014Read More
Burbank Adult Education School
Certification from Microsoft Word Application
Read More
American Career School
Associate of Arts from General Education
Read More
Additional Experience
- Administrative Assistant, Municipal Packaging Inc., Chatsworth, CA
- Floater Administrative Assistant/Receptionist, Jackoway Tyerman Wertheimer, Los Angeles, CA
- Administrative Assistant and Floater, Ziffren Brittenham, LLP, Los Angeles, CA
- Legal Secretary, Cox, Castle & Nicholson LLP, Century City, CA
- Legal Secretary, Chadbourne & Parke LLP, Los Angeles, CA