Briana Sanguino
Menifee,CA
Summary
Dynamic professional with extensive experience in Wholesale Operations at Tolani Collection, excelling in customer satisfaction and database management. Proven ability to enhance website performance and optimize order processing. Skilled in QuickBooks and effective problem-solving, fostering strong team collaboration and dependable customer relations. Committed to delivering exceptional service and achieving project goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Wholesale Operations & Customer Service
Tolani Collection
San Marcos, CA
05.2017 - Current
- Updated and maintained databases with current information.
- Wholesale customer order entry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Invoice wholesale boutique orders and large vendor orders prior to shipping.
- Pre-production/TOP sampling with vendors.
- Overseeing all of the production samples that come through the warehouse.
- Skilled knowledge in QuickBooks.
- Merchandise and style lookbook photoshoots.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Optimized website performance by analyzing and improving page load times.
- Managed website content updates, ensuring the accuracy and timeliness of the information displayed.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Receptionist
Luv2Camp
Temecula, CA
04.2015 - 04.2017
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered and directed incoming calls using multi-line telephone system.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Visual Merchandiser
Forever 21
Temecula, CA
11.2013 - 04.2017
- Collaborated with teammates to define styling direction, inventory and requirements.
- Provided styling advice on color schemes, themes, textures.
- Maintained an organized workspace throughout the duration of styling projects.
- Provided advice on fashion trends, fabrics, colors and styling options.
- Worked with merchandising director to update products.
- Communicated effectively with store personnel regarding merchandising needs.
- Developed and implemented merchandising strategies to increase sales.
- Developed and implemented merchandising strategies to maximize store sales.
- Assisted in merchandising and stocking shelves with new products.
- Collaborated with team members on daily merchandising tasks.
- Developed merchandising plans to increase product visibility and sales.
Education
Bachelor of Science - Business Management
Fashion Institute of Design & Merchandising
Los Angeles, CA06-2016
Associate of Arts - Merchandise Product Development
Fashion Institute of Design & Merchandising
Los Angeles, CA06-2013
Skills
- Order entry
- Database management
- Customer satisfaction
- Invoice processing
- Website management
- QuickBooks
- Product knowledge
- Team collaboration
- Interpersonal communication
- Effective problem solving
- Time management
- Customer relations
- Active listening
- Team building
- Self-Directed
- Organization and time management
- Dependable and responsible
Timeline
Wholesale Operations & Customer Service
Tolani Collection
05.2017 - Current
Receptionist
Luv2Camp
04.2015 - 04.2017
Visual Merchandiser
Forever 21
11.2013 - 04.2017
Bachelor of Science - Business Management
Fashion Institute of Design & Merchandising
Associate of Arts - Merchandise Product Development
Fashion Institute of Design & Merchandising