Devin Bent
Rosedale,NY
Summary
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
The PAR Group
04.2024 - Current
- Scheduling incoming HVAC and plumbing service calls for new and existing customers
- Coordinating with technicians and customers to find the best available schedule dates for installations, estimates, and services calls
- Creating work orders using sage software
- Performing follow up calls for customers according to service reports performed by technicians
- Request quotes from different vendors for repair materials and equipment
- Purchase equipment and materials needed for installation and follow up repairs
Logistics Coordinator
PAL Environmental Services
09.2023 - 04.2024
- Assisting in the coordination of all field operations of various jobs sites across the United States.
- Using Sage 300 software to log various equipment and materials used and that is going to be used in future projects.
- Coordinating with project managers, field supervisors, third party companies, and the director of operations for input on the needs of jobs site what equipment will be needed for complement.
- Coordinating with warehouse members, drivers, and dispatchers to assure proper delivery and pickup time of all equipment and materials being sent.
- Filing, issuing, crediting requisitions of equipment and material used at job sites.
- Contacting 3rd party companies and other account managers for various equipment and materials needing at job sites using purchase orders
- Proficient with Microsoft word, Outlook, Sage, Excel, and google sheets.
- Phone etiquette skills
Inventory Technician
P.C. Richard & Son
06.2022 - 09.2023
- Responsible for reserving, placing and pulling inventory of service parts for different appliances to be distributed across the tri state area
- Placed in charge of shelving inventory
- Using company computer software to enter order numbers and part numbers to reserve inventory that will later be scheduled to be delivered to customers
- Filing returns for canceled service parts to be sent back to their manufacturer
- Using scan guns iPads and computers to clear inventory into the system during reservations and out of the system during cancellations
- Performed data entry for orders
- Received orders
- Operation of company vans to drop off appliances at customers homes
Student Advisor
ThinkingCap NY
11.2018 - 03.2020
- Was responsible for the care and development of children from grades K-5 from on weekdays
- Assisted in Child learning during STEM activities
- Leader in activities that involved cooperation, learning, and engagement
- Responsible for Planning ahead for preparation of the numerous specialty classes that involves various activities
- Tutored children with homework and helped improve math, science, and social studies skills
- Discussing with parents the progress their children are making during dismissal
Store Associate
Toys R Us
01.2017 - 07.2017
- Responsible for Customer service Assistance whenever assistance as needed
- Stocked various merchandise across the building
- Worked as cashier
- Responsible for locking and closing at the end of a shift
Education
Associate - Health Science
Queensborough Community college
Bayside, NY05.2019
High school diploma - Health Science
Hillcrest High School
Jamaica, NY06.2017
Skills
- Dispatching
- Microsoft Office
- Calendar management
- Inventory management
- Microsoft Outlook
- Cold calling
- ERP Systems
- Sales support
- Data entry
- Phone communication
- Map reading
- Warehouse experience
- Improving customer support response time - Customer support response time improved (More than 30%)
- Multi-line phone systems
- Transportation management systems
- Email Support
- Outbound calling (2 years)
- HVAC
- Order inquiry handling
- Phone customer support
- Project management software
- Time management
- Data Analysis
- Microsoft Excel
- Invoice payment processing
- Customer support specialist experience
- Logistics
- Adobe Acrobat
- Order Entry
- Contracts
- SMS customer support
- SAP CRM
- Fleet management
- Training & development
- Project coordination
- In-person customer service
- Phone etiquette
- Tutoring
- Microsoft Excel
- Order management system
- Account management
- Records management
- EDI
- Order entry
- Supply chain managed
- Pivot tables
- Analysis skills
- SAP
- Team management
- Construction administrative experience
- Microsoft Access
- Microsoft Powerpoint
- Teamwork
- Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
- Lead generation
- Handling customer inquiries
- Microsoft SQL Server
- Analytics
- Microsoft Word
- Customer service
- Databases
- Warehouse management system
- Salesforce
- Google Workspace
- Customer relationship management
- Time management
- CRM software
- Sage
- Business Analysis
- Financial software
- Google Docs
- Emergency scheduling
- Timberline
Certification
- Driver's License
- Class D
- Guard Card
- October 2023 to October 2025
- Security guard card
- Pallet Jack Certification
Timeline
Customer Service Coordinator
The PAR Group
04.2024 - Current
Logistics Coordinator
PAL Environmental Services
09.2023 - 04.2024
Inventory Technician
P.C. Richard & Son
06.2022 - 09.2023
Student Advisor
ThinkingCap NY
11.2018 - 03.2020
Store Associate
Toys R Us
01.2017 - 07.2017
Associate - Health Science
Queensborough Community college
High school diploma - Health Science
Hillcrest High School