Caroline Earle
Miami
Summary
Dynamic Executive specializing in behavioral health care coordination and crisis intervention. Proven ability to develop personalized care plans that enhance healthcare outcomes while collaborating with multidisciplinary teams to ensure timely access to vital services.
Overview
13
13
years of professional experience
Work History
Care Navigator (Behavioral Health)
CENTENE Corporation
08.2024 - Current
- Developed and facilitated complex care management activities for members with mental and behavioral health needs, resulting in personalized care plans and education for members and families regarding mental health and substance use disorders.
- Develop ongoing care plans for members with high level acuity and work to identify providers, specialists, and community resources needed for care including mental health and substance use disorders.
- Evaluate the needs of the members via phone or in-home visits related to the resources available, and recommend and/or facilitate the care plan/service plan for the best outcome, which may include behavioral health and determinant social needs.
- Facilitate care coordination and collaborate with appropriate providers or specialists to ensure members have timely access to needed care or services.
- Facilitated connections among members, family caregivers, community resources, and care provider team, improving service accessibility for members.
- Monitor care plans/service plans and/or member status and outcomes for changes in treatment side effects, complications and clinical symptoms and provide recommendations to care plan/service plan based on identified member needs.
- Provide education to members and their families on procedures, healthcare provider instructions, treatment options, referrals, and healthcare benefits, which may include behavioral health and social determinant needs.
- Collect, document, and maintain member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators.
- Provided feedback to leadership on opportunities to enhance care quality and delivery for members, promoting cost-effective solutions.
MDPD Victim Advocate
Miami-Dade Police Department Special Victim’s Bureau
06.2021 - 08.2024
- Provided direct assistance to individuals suffering physical, emotional, psychological, or financial harm from sexual and domestic crimes, child and elderly abuse, missing persons, and severe trauma.
- Provide crisis intervention services, which are directed toward de-escalating a situation, establishing physical and emotional safety, providing concrete/basic needs services, emergency needs and reinforcing the victim's ability to make choices regarding possible courses of action.
- Conducted comprehensive case management, contacted victims, assessed needs, and created action plans for immediate and ongoing services.
- Participated in multidisciplinary teams and outreach efforts with local agencies to enhance services for federal, state, and local crime victims.
- Developed and implemented public educational programs addressing victim concerns, coordinating with law enforcement, health, social services, schools, and advocacy organizations.
- Supervised and directed daily activities of Victim Advocates assigned to the unit.
- Responded to Surfside Mass Casualty and provided crisis interventions and victim assistance services.
- Responded to MDPD Officer (s) Emergency Deaths.
- Documented investigative findings through trace submissions to enhance case resolution.
Victim Advocate Witness Coordinator
City of Miami Police Department
Miami
06.2019 - 06.2021
- Acted as the lead Victim Advocate Witness Coordinator for homicide and assault cases.
- Assist victims and next of kin by providing initial crisis intervention, emotional support, needs assessment, safety planning, and referral to appropriate agencies, as circumstances dictate.
- Educate survivors on the Victims’ Bill of Rights and afford them the opportunity to assert their rights. Ensure that victims’ rights are protected by certifying that victims receive the appropriate services and are treated with respect and compassion.
- Delivered emotional support and accompaniment for primary and secondary victims during investigations and forensic interviews, enhancing their comfort and trust in the process.
- Coordinate/ help victims to obtain emergency medical care, including transportation and emotional and/or physical support during care.
- Provide accompaniment to criminal, civil and dependency court proceedings in effort to facilitate victim’s participation in the judicial process.
- Respond to crime scenes and assist with death notifications by providing immediate support to next of kin and family members.
- Serve as an integral member of the multidisciplinary team (MDT) which includes Assistant Attorney General, State Attorney’s Office, investigators, federal partners, and service providers.
- Maintained open communication with law enforcement, State Attorney’s Office, Department of Children & Families, and case managers to ensure coordinated support and service delivery for victims.
- Follow up with victim and referral sources to confirm the receipt of quality service and ascertain additional needs.
- Oversaw a detailed and concise case management system that documented all contacts and supporting documents.
- Provide educational awareness workshops, meetings, and training to the public concerning victims’ rights, what to expect while undergoing the investigative and judicial process, community resources, and crime prevention tips.
- Guided survivors and next of kin through the Office of Attorney General’s Victim Compensation program, ensuring clarity in report requests and access to necessary resources.
- Actively engage in multi-disciplinary case staffing crisis planning sessions, including mass casualty preparedness and fatality review team.
- Available to respond on a 24/7 on-call basis to maintain availability of the Victim Advocate Services Unit.
Child Welfare Domestic Violence Advocate, Co- Located at DCF South Office
Victim Response/The Lodge
Miami
09.2014 - 06.2019
- Serve as a subject matter expert on domestic violence who advises, manages, and supports Child Protective Investigators to champion the advocacy of the best interest of survivors and their children.
- Consult and staff in development of case plans to enhance survivor’s safety and child safety.
- Provide comprehensive case management services: assessment, intakes, service plan development and implementation, goal setting, treatment planning, address survivor’s basic needs (housing, safety planning, family needs, etc.), community orientation, information, and referral.
- Ensured provision of appropriate services to victims and survivors, including crisis intervention, compensation facilitation, and referrals for counseling or shelter.
- Perform crisis intervention by aiding primary and secondary victims.
- Assist all victims of violent crimes, survivors, or next of kin by providing initial crisis intervention, counseling referrals to existing counseling programs or agencies, as circumstances dictate.
- Provide immediate support assistance to victims by contacting family members or next of kin.
- Provide information and facilitate victim’s participation in the criminal justice system.
- Provided emotional support and encouragement to victims and witnesses during criminal justice process, including support in court proceedings.
- Accompany the victim to civil and criminal court proceedings.
- Maintain extensive contact with the Department of Children and Families, local law enforcement agencies, the Office of the Attorney General, schools, teachers, doctors, attorneys, psychologists, psychiatrists, social workers, and a variety of other social service agencies and professionals.
- Oversee the work of Child Protective Investigators as they attend court hearings, depositions, case plan conferences, dependency mediations, staffing, meetings with the Department of Children and Families, community-based care lead agencies and other state, local and private social service agencies.
- Worked with all Child Protective Investigator project partners to complete all project deliverables.
- Create and implement safety plans for perpetrators to reduce risks.
- Develop, plan, and recommend enhancements to the victim/witness program.
- Coordinate workshops on violent crimes and victim’s rights for the department, as well as the community.
- Provide educational awareness workshops, meetings, training to the public concerning the State’s Victims, compensation Program and the importance of participating in the criminal justice process.
- Established and maintained a case management database to track follow-up contacts with detectives and family members until court proceedings were finalized.
- Recruit and train volunteers and/or interns.
- Prepare detailed statistical reports documenting interactions with victims.
- Respond to requests from the Attorney General’s office or designee.
- Organized and participated in monthly community meetings.
- Supervisor recognized me as one of the best and most effective domestic violence advocates when interacting with clients.
- I earned Project Execution Excellence Recognition.
- Uphold the Code of Professional Ethics for Victim Assistance Providers.
- Uphold the Code of Professional Ethics for Victim Assistance Providers.
Residential Victim Advocate
Victim Response/The Lodge
Miami
06.2014 - 09.2014
- Supported victims and witnesses by offering emotional assistance during their journey through the criminal justice system, including court appearances.
- Assisted victims in knowing their rights about obtaining an Order of Protection and what to do when the Order is violated.
- Developed a healthy and ethical relationship with clients to assist them with meeting their needs and goals.
- Provided comprehensive case management services that include assessment, service plan development and implementation, goal setting, addressing survivor’s needs, community orientation, information, and referral.
- Provided comprehensive case management services that include assessment, service plan development and implementation, goal setting, addressing survivor’s needs, community orientation, information, and referral.
- Completed intakes (both direct service and paperwork) within eight hours of client entering shelter.
- Acted as a liaison between the lead investigator and the victim. Keeping both parties up to date on case status.
- Facilitated cooperative living, peer support, and resident participation in shelter programming.
- Communicated shelter rules and communal living guidelines to residents as outlined in the shelter intake.
- Provided referrals for counseling, support groups, financial assistance, housing, and employment.
- Act as a liaison between the lead investigator and the victim. Keeping both parties up to date on case status.
- Consistently met and exceeded program goals.
- Organized and maintained statistical data to assess program outcomes and improve service delivery.
- Used critical thinking skills, exercised appropriate personal responsibility, and retained a positive outlook amidst challenging circumstances.
- Commended for excellent work in applying non-violent conflict resolution model to facilitate effective forms of guidance and training.
- Cultivated positive relationships among shelter residents by employing effective communication strategies to enhance community support.
Overnight Victim Advocate
Victim Response/The Lodge
Miami
02.2013 - 06.2014
- Streamlined intake documentation updates, prepared statistical analyses, and supported weekly operations management to enhance service delivery.
- Successfully implemented a reorganization of all operating units to improve efficiency and ensure enough capacity to support participant’s needs.
- Managed Overnight Operations at the 60-bed, 10-crib facility, directing staff members, security crew, and environmental and grounds services staff.
- Monitored the daily activities of clients in a twenty-four-hour residential program for victims of Domestic Violence and Sexual Assault.
- Conducted phone screenings and intakes to determine the eligibility for the residential program.
- Provided training, support and mentoring to volunteers and interns on a regular basis.
- Provided case management and safety education to domestic violence victims and their children, ensuring access to necessary resources and support.
- Enforced shelter policies, identified, and solved problems, mediated confrontation among shelter residents, oversaw client completion of daily chores and gathered shelter statistics to correspond with shelters nationwide by inputting in Osnium database and help certification through Florida Coalition Against Domestic Violence.
- Assisted the crisis line team during peak hours to ensure continuous service.
- Facilitated weekly support group during the designated time.
- Conducted monthly record keeping and statistical analysis.
- Coordinated referrals and monitored service delivery with community agencies to align support with each participant's goals.
- Maintained strict budgets for the refuge departments as well as for the projects.
- Held monthly employee meetings to give information, get feedback and provide updated training.
Education
Master of Business Administration -
University of Phoenix
Phoenix, AZ03-2020
Human Resources Certificate -
University of Phoenix
Phoenix, AZ11-2018
Bachelor of Science - Human Services
University of Phoenix
Phoenix, AZ08-2015
Skills
- Behavioral health services
- Care coordination
- Complex care management
- Case management
- Needs assessment
- Behavioral intervention
- Multidisciplinary collaboration
- Quality assurance
- Resource identification
- Resource facilitation
- Clinical data entry
- Data security
- Problem solving
- Conflict resolution
- Effective communication
- Active listening
- Patient confidentiality
- Mental health assessments
- MS office
- Flexible and adaptable
- Collaborative problem solving
- Team leadership
- Cultural awareness
- Teamwork and collaboration
Professional Development
- Assistant Clerk, Miami-Dade Elections Department, 2022 & 2023
- Victim Services Practitioner Designation Certificate, Office of the Attorney General, 09/01/19
- National Advocate Credentialing Program Certificate, National Advocate Credentialing Program, 05/01/19
Languages
English
Professional
Spanish
Professional
Timeline
Care Navigator (Behavioral Health)
CENTENE Corporation
08.2024 - Current
MDPD Victim Advocate
Miami-Dade Police Department Special Victim’s Bureau
06.2021 - 08.2024
Victim Advocate Witness Coordinator
City of Miami Police Department
06.2019 - 06.2021
Child Welfare Domestic Violence Advocate, Co- Located at DCF South Office
Victim Response/The Lodge
09.2014 - 06.2019
Residential Victim Advocate
Victim Response/The Lodge
06.2014 - 09.2014
Overnight Victim Advocate
Victim Response/The Lodge
02.2013 - 06.2014
Master of Business Administration -
University of Phoenix
Human Resources Certificate -
University of Phoenix
Bachelor of Science - Human Services
University of Phoenix