Caroline Evardo
Oakley,CA
Summary
Dynamic Pharmacy Manager with extensive experience at Rite Aid, excelling in patient education and medication therapy management. Proven track record in optimizing pharmacy operations and enhancing patient safety through rigorous protocols. Skilled in staff supervision and inventory control, fostering a customer-centric environment that drives loyalty and satisfaction.
Dedicated pharmacist with expertise in patient education, medication management, and workflow optimization. Committed to enhancing patient safety and improving healthcare outcomes through effective communication and collaboration.
Results-driven pharmacy manager with over 18 years of experience in optimizing pharmacy operations and leading high-performing teams. Known for attention to detail, problem-solving skills, and a strong commitment to exceptional patient care and regulatory compliance.
Experienced pharmacist skilled in patient counseling, prescription verification, and immunization administration. Proven ability to streamline pharmacy operations while ensuring high standards of patient safety and service delivery.
Resourceful pharmacist with several years of experience in reviewing prescriptions to process and dispense medications. Talented in coordinating with pharmacy staff to prioritize urgent requests while simultaneously driving accuracy, safety and confidentiality of patient information. Expert communicator when working closely with staff, numerous patients, administrators and healthcare professionals.
Conscientious Pharmacist known for high productivity and efficient task completion. Possess specialized skills in medication therapy management, pharmacological knowledge, and regulatory compliance. Excel at communication, problem-solving, and teamwork to deliver optimal patient care and support healthcare team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
District Floater Pharmacist
CVS Pharmacy
Concord, California
07.2025 - Current
- Dispensed medications accurately to patients and healthcare providers.
- Consulted with patients about medication usage and side effects.
- Reviewed prescriptions for completeness and potential interactions.
- Provided immunizations according to state regulations and protocols.
- Collaborated with healthcare teams to optimize patient care plans.
- Managed the daily operations of a retail or hospital pharmacy.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Reviewed prescriptions for accuracy and completeness prior to dispensing.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Ordered, labeled, compounded and dispensed prescribed medications.
- Analyzed physician's medication orders for correctness according to policy guidelines.
- Assessed patient's knowledge of drugs, dosage instructions, interactions and contraindications.
- Counseled health care professionals regarding therapeutic options, formulary restrictions, drug interactions and side effects.
- Managed medication therapy and patient counseling to ensure optimal drug safety and efficacy.
Pharmacy Manager
Rite Aid
Antioch, USA
02.2007 - 07.2025
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Enhanced patient safety by implementing rigorous medication error prevention protocols.
- Ensured safe working environment, adhering to strict health and safety guidelines.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Supervised daily pharmacy operations and staff performance.
- Managed inventory levels and ensured medication availability.
- Trained and mentored pharmacy staff on best practices.
- Implemented compliance with regulatory standards and policies.
- Collaborated with healthcare providers to optimize patient care.
- Oversaw prescription processing and verification procedures.
- Developed promotional strategies for pharmacy services and products.
- Resolved customer inquiries and concerns effectively and efficiently.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Trained pharmacy interns and newly hired technicians.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
Education
Bachelor of Science - Pharmacy
University of Bohol
Bohol, PhilippinesSkills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Inventory control
- Patient counseling
- Drug utilization review
- Immunizations
- Purchasing management
- Medication therapy management
- Pharmacy operations
- Staff supervision
- Decision-making
- Staff scheduling
- Schedule management
- Basic life support for health care providers
- Dispensing medications
- Prescription review
- Immunization administration
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
- Time management
Certification
- APhA Pharmacy-Based Immunization Delivery
- American Red Cross Basic Life Support
Timeline
District Floater Pharmacist
CVS Pharmacy
07.2025 - Current
Pharmacy Manager
Rite Aid
02.2007 - 07.2025
Bachelor of Science - Pharmacy
University of Bohol