Caroline Fischman
Little Rock,AR
Summary
Dynamic leader with proven expertise in P&L ownership and customer service excellence. Excelled in staff training and driving financial stewardship. Skilled in Microsoft Office and fostering team growth, I bring a track record of impactful results and operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Administrator
Premier Golf
07.2023 - Current
- Manages any and all customer service tasks
- Processes supplier payments
- Practices strong communication and relationships with external vendors
- Handles all customer registrations and payments
- Proficient in Excel/Google Sheets and database software (VueTrip)
- Assists with accommodating special client requests
- Runs client reports and communicates areas of opportunity to the company
- Coordinates and schedules meetings
Director of Financial Stewardship
Chick-fil-A
11.2020 - 03.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- P&L Ownership
- Had ownership of labor scheduling running a 21%
- Trained awareness of financial gaps with productivity and quality
- Had complete ownership of inventory
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Had ownership of hiring/onboarding
Director of Training
Chick-fil-A
03.2022 - 08.2022
- Strategically planned weekly schedules solely based off of CEM data & labor numbers
- Created Speed of Service “tools” for team members to demonstrate and lead by example
- Increased Order Accuracy scores by scheduling training hours into existing shifts with a consistent result of 99%
- Delegated ownership of CEM data to shift leads to oversee during all day parts increasing accountability within
- Instilled a growth mindset in leadership team to grow credibility and accountability skills throughout the restaurant
- Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
Grand Opening Trainer
Chick-fil-A
09.2017 - 09.2019
- Identified specific training needs and implemented systems to produce successful results
- Implemented hands on training processes
- Evaluated performance
- Promoted leadership and personal development
Education
Bachelor of Science - Business Administration
Auburn University
Auburn, AL12.2020
Skills
- Customer Service & Engagment
- Microsoft Office
- P&L Ownership
- Inventory Oversight
- Staff Training
- Administrative Responsibilites
Timeline
Operations Administrator
Premier Golf
07.2023 - Current
Director of Training
Chick-fil-A
03.2022 - 08.2022
Director of Financial Stewardship
Chick-fil-A
11.2020 - 03.2023
Grand Opening Trainer
Chick-fil-A
09.2017 - 09.2019
Bachelor of Science - Business Administration
Auburn University
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