Summary
Overview
Work History
Skills
Languages
Languages
Timeline
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Melanie Gonzalez

New York,NY

Summary

I’m a highly dedicated and motivated individual with a strong work ethic and a genuine passion for personal and professional growth. I take pride in being a reliable team member who values clear communication, mutual support, and a positive atmosphere in the workplace.

I adapt quickly, stay calm under pressure, and bring a consistent, upbeat energy to everything I do. I believe in showing up with intention, being organized, and treating every role no matter how big or small with care and respect.

Overview

5
5
years of professional experience

Work History

Barista, Cashier

Chez Marie
Charlotte, NC
12.2024 - 07.2025
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Operated cash registers to process customer payments.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Server

Omaggio Pizzeria
Charlotte, NC
12.2024 - 07.2025
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Barista

Amano Cafe
01.2024 - 10.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Cashier

Pure Green
07.2023 - 01.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Waitress

Terravita
06.2022 - 09.2023
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Informed customers about daily and seasonal specials.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled customer inquiries and suggestions courteously and professionally.

Barista

Salento Cafe
04.2021 - 06.2022
  • Used POS system to accurately enter orders and process payments.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Implemented creative seasonal promotions to attract new clientele and boost sales performance during slow periods.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.

Cashier

Noches De Colombia
04.2020 - 04.2021
  • Performed cash, card and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Skills

  • Spanish Fluency
  • Issue and Complaint Resolution
  • Empathy Display
  • Upselling techniques
  • Receiving support
  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties

Languages

4,5

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Barista, Cashier

Chez Marie
12.2024 - 07.2025

Server

Omaggio Pizzeria
12.2024 - 07.2025

Barista

Amano Cafe
01.2024 - 10.2024

Cashier

Pure Green
07.2023 - 01.2024

Waitress

Terravita
06.2022 - 09.2023

Barista

Salento Cafe
04.2021 - 06.2022

Cashier

Noches De Colombia
04.2020 - 04.2021

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Melanie Gonzalez