Caroline Grant

.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly to ensure repeat business.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Assisted with inventorying beverage stock and bar supplies.
• Prepared garnishes by evenly slicing and pitting fruits.

• Crafted and served a diverse range of cocktails and beverages to enhance guest satisfaction.
• Ensured compliance with health and safety regulations while maintaining cleanliness of bar area.
• Kept bar presentable and well-stocked to meet customer needs.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Upheld strict regulations for safe alcohol service and food safety.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Evaluated client eligibility for various health and social service programs.
• Processed applications, ensuring compliance with state regulations and policies.
• Conducted thorough interviews to gather necessary information from applicants.
• Implemented improvements in workflow to enhance application processing efficiency.
• Collaborated with team members to resolve complex eligibility issues effectively.
• Managed case files, maintaining accurate records in electronic systems.
• Provided guidance to clients regarding program requirements and available resources.
• Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
• Increased efficiency in record-keeping through diligent maintenance of digital databases, maximizing data accessibility for team members when needed.
• Contributed positively to a collaborative work environment by sharing knowledge, best practices, and insights into improving overall team performance.
• Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
• Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
• Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
• Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
• Assisted applicants with navigating the online application process, offering guidance on required documentation and submission procedures.
• Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
• Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
• Improved eligibility determination accuracy by implementing efficient data verification processes.
• Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate.
• Communicated with people from various cultures and backgrounds on application process.

• Responsible for managing the daily function of 5 areas within the business; Catering, Housekeeping, Wine Bar, Gift Shop, and Art Gallery.
• Interviewed, hired, and trained staff within these five areas as well as conducted performance reviews, probationary reviews, and disciplinary reviews, if necessary.
• Took weekly, monthly, and quarterly inventory counts, placed orders with distributors, calculated pour costs, formulated menu item prices.
• Provided excellent customer service to catering clients, drafting proposals based on client’s requests, and securing numerous contracts for large catering events.
• Managed all catering events on and off site, including food preparation, plating food, event set-up, delegating tasks to catering staff, providing unprecedented service to catering client to ensure all needs are met for event and clean-up.
• Provided exceptional customer service to both Wine Bar customers and Hotel guests
• Implemented new procedures for more efficient housekeeping which required reviewing and updating training manuals and scheduling staff training.

• Very familiar with highly confidential materials and explaining complex state statutes and regulations
• Responsible for answering verbal and written inquiries from school districts, other government agencies, and the public, which required locating, reviewing, and interpreting a variety of source documents
• Screened licensing applications to ensure that applicants had complied with applicable statutes and regulations and required strong attention to detail and accuracy
• Reviewed college transcripts, applications, and Institutional Recommendations to verify regional accreditation and qualifications for certification
• Assisted the Lead Analyst with the processing of fingerprint cards for background clearances
• Frequent communicated with other state agencies such as the Teacher Retirement System regarding applicant status and compliance with regulations
• Responsible for maintaining our unit’s supplies and completing and submitting Delivery Orders for all needed supplies and/or office furniture
• Lead to an Administrative Clerk II and delegated workloads for that position as well as training and liaison with the Alaska Transition to Teaching program
• Oversaw updating and maintaining the Alaska Teacher Performance Review manual and handbook

• Reviewed and processed all teacher certification application packets for the state of Alaska and entered applications into three databases.
• Answered questions regarding the state statutes and regulations pertaining to teacher certification
• Processed incoming mail, took payments for certification, and balanced daily transactions.
• Input certification, scan and validate all applications/documents into the database (Application Extender).
• Issued certifications to clients who met certification requirements.
• Answered verbal or written inquiries from school districts, other government agencies and the public which sometimes required locating, reviewing and interpreting a variety of source documents.
• Reviewed college transcripts, applications, and institutional recommendation forms.

• Finalized, formatted, and edited all legal pleadings for one attorney in the Child Protection Section.
• Copied discovery; served all parties in cases with notice of hearings, and all other pleadings that are filed with the court.
• Updated and organized files. Transcribed court proceedings from either tape or CD.
• Formatted and disbursed letters and memos. Proofread statutes and regulations for publication.
• Labeled and organized exhibits for Child in Need of Aid proceedings.

• Responsible for maintaining current admissions files and creating and organizing new admissions files
• Reviewed all applicant files for admissions decisions as well as code admission decisions in the University System for Juneau and Sitka using the BANNER database system
• Processed all change of major and advisor forms for UAS Juneau and Sitka campuses
• Compiled data in the Banner system to merge into admission letters and certificates
• Input data into the University statewide system and filed them appropriately –documents included college transcripts, SAT or ACT scores, letters of recommendation, High school transcripts, or graduate test results
• Responsible for notifying students of additional admission documentation needed to complete their files
• Answered student questions pertaining to admissions and helped them coordinate their paperwork
• Delegated student worker position duties, trained all new employees, and monitored their work hours