CAROLINE GRIMM
Wilmington,DE
Summary
Dedicated healthcare professional with extensive expertise in business development and community care coordination. Proven ability to collaborate effectively with physicians, nurses, social workers, and families to deliver compassionate, high-quality care tailored to community needs. Committed to fostering strong relationships and enhancing patient outcomes through innovative solutions and a deep understanding of healthcare dynamics. Passionate about driving positive change within the healthcare landscape while ensuring every individual receives the highest standard of care.
Overview
30
30
years of professional experience
Work History
Operations /Direct Support Professional Supervisor
Biacon Family & Community Support Services
Garnet Valley, PA
07.2021 - Current
- Directed, managed 80 employees, and oversaw the operations of multiple residential group homes serving individuals with intellectual and developmental disabilities.
- Developed and implemented policies and procedures to ensure compliance under the 6400 PA State Board of Regulations.
- Supervised and mentored a team of residential coordinators and direct support professionals, fostering a positive and supportive work environment.
- Maintained a comprehensive record keeping ensuring client rights and compliance.
- Participated in budget planning and management, ensuring efficient, and compliant fiscal operations.
Business Development / Administrative Manager
Good Health Pharmacy
01.2016 - 01.2021
- Established pharmacy acquiring all licensing and contracts. (including Glasgow Pharmacy, Newark DE)
- Established home visits working directly with Crozer Home Health at the start of discharge from the hospital.
- Oversight of daily operations such as inventory, billing, financial reporting, payroll, and employee management.
- Maintain compliance with State Board of Pharmacy and company policies.
- Communicate with insurance companies regarding prior authorizations, member eligibility, and rejected claims.
- Developed a comprehensive medication adherence program reducing patient hospitalizations.
- Work directly with pharmacists managing 200 patients in our compliance program. Overseeing refills, prior authorizations, and that packaging are fulfilled and completed on schedule.
- Hire, train, and mentor clients from the Providence House/Horizon House for job placement and work experience.
Partner & COO
Lymphedema Clinics of America
Wilmington, Delaware
01.2014 - 01.2016
- Founder and Partner of Lymphedema Clinics of America in Wilmington, Delaware
- Established clinic, acquiring licensing and contracts.
- Hosted doctor luncheons, providing education on lymphedema.
- Managed daily operations and financial reporting.
- Created all marketing materials and reviewed monthly articles placed in the Woman’s Journal.
- Became Christiana Cares number one referral source for Lymphedema treatment.
Manager / Marketer
Kirkwood Pharmacy
01.2011 - 01.2014
- Established pharmacy with the partners of Good Health Pharmacy.
- Entered and filled prescriptions.
- Distributed marketing materials to hospitals and doctors’ offices.
- Maintained pharmacy inventory and operations.
- Managed customer service relations and employees.
Stay-at Home Mother
01.2001 - 01.2011
- This period, I started my family and chose to stay home and raise my three children. A time in my life I’m most grateful for.
Corporate Flight Attendant
RESA, Royal Embassy of Saudi Arabia - A340
01.1996 - 01.2001
- Principal passenger, Ambassador to the United States.
- Experience in catering to the specific requests of diplomats and head of states.
- Ensuring meticulous attention to all aspects of a flight, from plating and presentation to table settings and decor.
- Thinking creatively to solve unexpected challenges and adapting to changing circumstances.
- Strong knowledge in corporate culture.
- Excellent communication and client service.
- Flexible, committed, and self-motivated.
- Ability to handle passenger’s temperament gracefully, and efficiently.
- Possess integrity, confidentiality, and organizational skills.
- Ensure the safety and comfort of passengers.
- Collaborated with clients' personal chefs to develop and execute custom, multi-course menus tailored to cultural preferences.
Corporate Flight Attendant, contract
Arco Oil
PHL, PA
01.1996 - 01.1996
- (contract flight attendant)
Education
Aircare Facts Training
Whippany, NJ07-2025
undefined
Certificate Facts Training
Olympia, Washington01-1999
undefined
Corporate Airbus Training
Toulouse, France01-1998
business
Cecil Community College
01-1991
Diploma - undefined
North East High School
North East, MD01-1990
Skills
- Build lasting relationships with healthcare professionals and patients
- Collaborate with healthcare officials
- Ability to manage multiple tasks and deadlines with attention to detail
- Excellent computer software skills including proficiency in Prime POS, Prime RX, and Micro Merchant Systems
- Ability to thrive in a fast paced environment, manage last-minute changes, and work on short notice
- Detailed knowledge with health regulations, company policy and procedures
- Ability to work accurately under time and volume contraints
Leadership
- 2020 Advisory Board Member / City of Chester COVID – 19 Coalition
- 2016 – 2018 Providence House Board Member, Chester, PA
Timeline
Operations /Direct Support Professional Supervisor
Biacon Family & Community Support Services
07.2021 - Current
Business Development / Administrative Manager
Good Health Pharmacy
01.2016 - 01.2021
Partner & COO
Lymphedema Clinics of America
01.2014 - 01.2016
Manager / Marketer
Kirkwood Pharmacy
01.2011 - 01.2014
Stay-at Home Mother
01.2001 - 01.2011
Corporate Flight Attendant
RESA, Royal Embassy of Saudi Arabia - A340
01.1996 - 01.2001
Corporate Flight Attendant, contract
Arco Oil
01.1996 - 01.1996
undefined
Certificate Facts Training
undefined
Corporate Airbus Training
business
Cecil Community College
Diploma - undefined
North East High School
Aircare Facts Training