Caroline Hanna
Mokena,IL
Summary
Seasoned nursing professional with extensive clinical expertise and a strong foundation in patient care, emphasizing effective interdisciplinary collaboration to enhance outcomes. Proficient in EMR review and charting, with a keen ability to summarize medical histories that support comprehensive care strategies. Recognized for exceptional interpersonal skills that foster trust and communication among patients and healthcare teams. Committed to maintaining high-quality standards while driving efficiency in all aspects of nursing practice.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Nurse Case manager- Medicaid
CVS Health/Aetna better Health
Chicago, IL
04.2025 - Current
- Responsible for telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness. Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. Reviews prior claims/medical records to address potential impact on current case management and eligibility.
Travel Nurse
Medical Solutions Agency and Aya HealthCare
11.2023 - Current
- Floated to all units (ICU excluded) per the needs of the hospital. Worked at Carle Health System, Riverside Hospital and Central Dupage Hospital.
Staff Nurse
Franciscan Dyer Hospital
Dyer, Indiana
09.2022 - Current
- Working part time on an inpatient rehab facility provided care to post stroke, orthopedic, and neuro disorder population. Floating to med-surg and telemetry units.
Nurse Case Manager -Supplemental Medicare
WellCare Health Plan
Chicago, IL
05.2016 - 11.2023
- Coordinated the care and services of the Medicare population across the continuum of illness. Promoted effective utilization and provided health care resources. Completed health risk assessments on members to determine status and risk factors. Assumed a dedicated role within the interdisciplinary team to achieve optimal clinical and resource outcomes. Assisted in closing HEDIS gaps. Assessed, planned, coordinated, monitored and evaluated services and outcomes to maximize the health of the member.
Staff Nurse
Silver Cross Hospital
New Lenox, IL
07.2012 - 11.2021
- Worked as a Part-Time Registry Nurse on a Medical Surgical Unit, providing high quality care to the Adult and Pediatric population. Also cross trained in our sister unit in Mother/baby and nursery.
Nurse Care Coordinator II- OB Medicaid
Centene Corporation (Illinicare Health Plan)
Westmont, IL
09.2014 - 05.2016
- Performed care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for members in managed care for the pregnant population. Promoted high-quality, cost-effective care. Creating member-centric care plan based on health risk assessments. Provided education, resources and guidance to complex members in the “Start smart for your baby” program.
Nurse Case Manager
Residential Home Health
Naperville, IL
04.2013 - 06.2014
- Coordinated all aspects of the patient’s home care, interacting with other disciplines as needed. Provided continuous education on complex cases such as co-morbidities (focusing on Diabetes, Hypertension, COPD and wound care). Provided high quality care.
Nurse Case Manager
Vanguard Home Health
Westchester, IL
09.2012 - 04.2013
- Planned, organized and directed home care services, with emphasis on community health education/experience. Built upon the resources of the community to plan and direct services to meet the needs of individual and families within their homes and communities. Provided skill nursing care and continuous education.
Nurse Case Manager
Summit Home Health
Oak Brook, IL
11.2011 - 04.2013
- Provided case management and skilled nursing care as described by state regulations for all cases involving nursing and therapy services in the home.
Staff Nurse
Advocate Hope Children Hospital
Oak Lawn, IL
06.2009 - 11.2011
- Provided complete patient care for the Pediatric population in the Intensive Care Unit. Utilized research and evidence-based practice to guide decision-making to ensure the highest quality of care. Cross trained in our sister units of the NICU and Maternal-Child departments.
Staff Nurse
Loyola Medical Center
Maywood, IL
03.2006 - 06.2009
- Provided patient care in the Radiology and Post Anesthesia Care Units. Performed the role of the Registry Nurse to dedicated areas to assist in times of unusually heavy workloads or to assume the duties of absent nursing personnel.
Staff Nurse
Center for Surgery
Naperville, IL
08.2002 - 03.2006
- Provided nursing care to the patients in the preoperative setting as well as the immediate postoperative/post anesthesia period in an outpatient surgery center.
Staff Nurse
Mt. Sinai Hospital
Chicago, IL
03.2002 - 10.2002
- Delivered safe, quality patient care to the Pediatric population in the Intensive Care Unit. Exercised sound professional judgment and skills in the performance of assigned duties. Crossed trained to our sister departments in the NICU and Maternal-Child area.
Staff Nurse
University of Illinois at Chicago
Chicago, IL
02.2001 - 12.2001
- Provided complete care to the Pediatric population in the Intensive Care Unit and NICU. Performed duties as a transport nurse and charge nurse.
Staff Nurse
Advocate Health Care
Oak Lawn and Downers Grove, IL
08.1999 - 02.2001
- Employed at Hope Children Hospital in Oak Lawn from August 1999 to March 2000, then transferred to Good Samaritan Hospital to assist in the development of the Pediatric Intensive Care Unit. Provided care to the pediatric population and crossed trained to the NICU.
Charge Nurse
St. Alexius Medical Center
Hoffman Estates, IL
07.1997 - 08.1999
- Coordinated, implemented and guided the delivery of nursing services within the unit. Provided complete care to the adult and pediatric population and in the PICU. Active member of the Education and CQI Committees.
Education
Bachelor of Science - Nursing
Rush University
Chicago, IL06.1997
Prerequisites for nursing school
College of Dupage
Glen Ellyn, IL06.1995
Skills
- Case evaluation
- Clinical assessment
- Care coordination
- Patient counseling
- Quality improvement
Certification
2021- Certified Case Manager (current)
Timeline
Nurse Case manager- Medicaid
CVS Health/Aetna better Health
04.2025 - Current
Travel Nurse
Medical Solutions Agency and Aya HealthCare
11.2023 - Current
Staff Nurse
Franciscan Dyer Hospital
09.2022 - Current
Nurse Case Manager -Supplemental Medicare
WellCare Health Plan
05.2016 - 11.2023
Nurse Care Coordinator II- OB Medicaid
Centene Corporation (Illinicare Health Plan)
09.2014 - 05.2016
Nurse Case Manager
Residential Home Health
04.2013 - 06.2014
Nurse Case Manager
Vanguard Home Health
09.2012 - 04.2013
Staff Nurse
Silver Cross Hospital
07.2012 - 11.2021
Nurse Case Manager
Summit Home Health
11.2011 - 04.2013
Staff Nurse
Advocate Hope Children Hospital
06.2009 - 11.2011
Staff Nurse
Loyola Medical Center
03.2006 - 06.2009
Staff Nurse
Center for Surgery
08.2002 - 03.2006
Staff Nurse
Mt. Sinai Hospital
03.2002 - 10.2002
Staff Nurse
University of Illinois at Chicago
02.2001 - 12.2001
Staff Nurse
Advocate Health Care
08.1999 - 02.2001
Charge Nurse
St. Alexius Medical Center
07.1997 - 08.1999
Prerequisites for nursing school
College of Dupage
Bachelor of Science - Nursing
Rush University