Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Barista

Caroline Hendren

Hickory,NC

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and consistency. I am now looking to branch out and use the skills I have learned in other professional areas.

Overview

1
1
year of professional experience

Work History

Barista

Starbucks
Hickory, NC
12.2020 - 05.2022
  • Memorized over 50 menu items and created custom drinks for 70-200 customers a shift with the constant menu changing with seasonal drinks.
  • Fulfilled customer orders including hot, cold, and seasonal drinks with over 30 rotating food
    items.
  • Provide friendly customer service while remaining calm during high volume periods where over 60 customers were served per hour.
  • Carefully managed cashflow where the totals per shift would average well over $1000.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.

Education

High School Diploma -

Challenger Early College High School
Hickory, NC
05.2022

Associate of Arts - Vocal Performance

Catawba Valley Community College
Hickory, NC
05.2022

Skills

  • Phone Inquiries
  • Workstation Maintenance
  • Customer Retention
  • Hospitality and Professionalism
  • Billing and Payment Processing
  • Soft Selling
  • Individualized Instruction
  • Facility Policies and Procedures

Accomplishments

2019 National Association of Teachers of Singing
-5th Place-Progressed to Regional
2020 National Association of Teachers of Singing
-2nd Place-Progressed to Regional
2020 National Association of Teachers of Singing

- 3rd Place in Region
2021 National Association of Teachers of Singing
-5th Place- Progressed to Regional

Additional Information

I am seeking a part-time job for the summer. I will be attending Appalachian State University in the fall of 2022.

Timeline

Barista

Starbucks
12.2020 - 05.2022

High School Diploma -

Challenger Early College High School

Associate of Arts - Vocal Performance

Catawba Valley Community College

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Caroline Hendren