Caroline Hensley

• Coordinated with 5 or more project managers to manage the department's proposal submittal schedule, ensuring timely delivery of proposals each week.
• Ensured precision and consistency in proposal through careful editing and formatting, some proposals up to $1M+.
• Input and managed sensitive data across four Excel spreadsheets, delivering weekly reports to supervisors.
• Composed and sent emails daily to clients and team members, ensuring accurate information delivery and maintaining high attention to detail.
• Coordinated with event staff & outside vendors to set up 5-10 events per year, including fundraisers.
• Scheduled and coordinated virtual and in-person meetings and events for a team of 15+ members, managing agendas and ensuring efficient communication.

• Prospected new clients monthly and responded to client inquiries, leading to the acquisition of 5 new accounts to increase revenue and bookings.
• Served as the primary contact for over 10 events, including conducting informative site tours that received positive feedback.
• Managed event requirements, timelines, and coordinated with 3+ vendors for over 10 weddings, ensuring seamless execution and high client satisfaction.
• Oversaw setup for up to four events monthly, greeted an average of 70 guests per event, and coordinated vendors to maintain high service quality.
• Developed adverse weather plans and evacuation plans for emergencies to ensure health and safety compliance.
• Facilitated collaboration among diverse teams, vendors, and clients to ensure a successful outcome.
• Resolved scheduling conflicts and unexpected on-site issues for clients and vendors, consistently achieving high client satisfaction ratings.

• Coordinated 5+ daily inbound and outbound shipment logistics, overseeing packaging and dispatching processes using inventory management software, ensuring products were accurately and efficiently sent to customers.
• Managed documentation and inventory, collaborated with a team of 4 staff and 3 carriers to ensure compliance with regulations and improve operational efficiency.
• Prepared and managed 7+ shipping documents and customs forms weekly using logistics software to ensure compliance.
• Ensured adherence to safety, company, and international shipping regulations.

• Organized and maintained a seasonal inventory of over 500 items, showcasing curated displays that increased customer engagement during key shopping periods.
• Anticipated customer needs by providing tailored solutions and resolved inquiries promptly, ensuring adherence to brand standards and contributing to a positive customer experience.
• Assisted an average of 50 guests daily with order delivery and provided product knowledge, enhancing overall customer satisfaction.
• Processed over 100 transactions daily using the Point of Sale (POS) system, managing credit, cash, exchanges, and returns to maintain accurate cash flow.

• Taught 85 high school students 9th Grade English each year.
• Designed and implemented 30+ lesson plans on topics such as short stories, ancient texts and grammar, tailoring activities to meet diverse student needs.
• Tailored assignments and tests for 5+ students with Individualized Education Plans in English and Math, ensuring compliance with learning requirements.
• Coordinated and conducted 10+ parent-teacher conferences each year and follow-up phone calls, ensuring effective communication with parents and guardians.

• Organized and maintained an inventory of over 300 items while curating seasonal displays, ensuring optimal presentation for customer engagement.
• Assisted an average of 20 guests daily with order delivery and provided product knowledge, enhancing overall customer satisfaction.
• Processed an average of 40+ POS transactions daily, including credit, cash, exchanges, and returns, to ensure accurate cash flow.
• Regularly reviewed and analyzed the latest sales offerings and loyalty programs to enhance customer engagement and improve sales strategies.

• Contacted over 200 alumni and parents weekly to update contact information, share campus news, and successfully solicited donations, enhancing alumni engagement.
• Conducted an average of 100 outbound calls daily using provided scripts while maintaining a positive attitude and logging detailed notes in Salesforce.

• Worked with a team of 10 counselors to implement safety protocols for 60+ campers.
• Led recreational and educational activities, such as hiking and Bible study, for groups of 10-20 participants, enhancing their engagement and learning experience.
• Mentored and supported 10 campers, resolving conflicts through effective communication, while ensuring a clean environment by conducting daily facility inspections.
• Led engaging activities for a group of 10 campers, fostering personal growth and creating a fun learning environment.

• Collaborated with a team of five coworkers to anticipate customer needs and provide high-quality services.
• Conducted an average of 100 outbound calls daily using provided scripts while maintaining a positive attitude and logging detailed notes in Salesforce.
• Provided customer service by managing client inquiries daily, processing payments for accounts, and ensuring timely handling of company mail.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Handled customer calls daily to resolve issues and answer questions, achieving an average resolution time of under 10 minutes.
• Provided emotional support to customers experiencing catastrophic situations by actively listening and assisting them in navigating their challenges.
• Cultivated strong relationships with clients to enhance customer satisfaction and retention.

GPA: 3.5

• Dean's List all eight semesters