Caroline Hensley

• Provided individualized care and supervision for children ranging from infants to teenagers.
• Maintained current CPR and First Aid certification to support children’s health and safety.
• Monitored children’s safety, health, and daily activities while maintaining a safe and supportive environment.
• Communicated with parents regarding children’s needs, routines, behavioral concerns, and daily updates.
• Coordinated daily schedules, including meals, activities, and routines.
• Assisted with daily care activities, such as, feeding, hygiene, and age-appropriate activities.
• Shown strong organizational, problem-solving, and multitasking skills while caring for multiple children.

Medical Assistant – 2 Days per Week

• Provided direct clinical support to physicians and medical providers during patient appointments and procedures.
• Entered, updated, and maintained accurate patient information and clinical documentation in the electronic medical record.
• Assisted with patient preparation and ensured treatment rooms were properly equipped and ready for appointments.
• Assisted with medical terminology, treatment documentation, and maintaining organized patient records.
• Monitored clinical inventory, maintained supply levels, and placed orders for medical supplies.
• Sterilized medical instruments using an autoclave and followed established infection control procedures.

Front Desk and Administrative Support — 2 days a week

• Performed patient check-in and check-out while maintaining an organized and efficient front office.
• Answered incoming calls, addressed patient inquiries, and communicated appointment and follow-up information.
• Managed patient scheduling, including booking, confirming, canceling, and rescheduling appointments.
• Collected and processed patient payments while maintaining accurate transaction records.
• Updated patient demographics and account information within the electronic medical record system.
• Coordinated provider schedules and helped manage daily clinic workflow and patient flow.
• Communicated professionally with patients, physicians, and clinical staff to support efficient clinic operations.
• Prioritized multiple administrative responsibilities while maintaining accuracy, confidentiality, and professionalism.
• Called in prescriptions to pharmacy for patient fulfillment.

• Conducted client consultations to assess individual needs, discuss desired outcomes, and recommend appropriate hair services.
• Evaluated hair condition and developed service and product recommendations based on individual client needs.
• Provided personalized hair services while maintaining quality standards and attention to detail.
• Communicated with clients to explain services, provide aftercare instructions, and ensure satisfaction.
• Maintained accurate client service notes, including formulas, treatments, and service history.
• Followed sanitation, infection-control, and safety protocols to maintain a clean and professional environment.
• Managed multiple service responsibilities while maintaining professionalism and efficiency in a fast paced salon environment.