Caroline Holland
Wine Educator
Yountville,Ca
Summary
Highly experienced in the hospitality industry, stellar work ethic & guest satisfaction record. My longevity in the Napa Valley allows a certain trust from the visitors for information & accuracy. Superior skills in handling diverse types of guests with courtesy and professionalism. Excellent ability to anticipate and respond to individual guest needs.
Overview
18
18
years of professional experience
Work History
Wine Educator and Server
Quilt And Company
03.2021 - Current
- Used product knowledge, sales abilities and customer relations skills to create Wine Club sign ups for long term customer loyalty.
- Built customer retention by delivering excellent shopping experiences. Set up shipping sales as well.
- Developed strong rapport with customers and created positive impression of wines.
Wine tasting table service of 42 different wines 7 different labels, from the fifth generation wine maker Joseph Wagner. Educating each in detail, offering food pairings from the sister restaurant Avow. Serving charcuterie, oysters and caviar. Responsible for all table service, as well as offering 5 wines in each tasting.
Concierge & Wine Educator
Chimney Rock Winery
04.2017 - 07.2019
- Greeted and welcomed all winery guests with a smile
- Wine educator/Sales
- Made guest reservations
- Insure prompt service/Multi tasking
- Set up private tours of wine cellar
- Answering phones and guest questions
Host, Concierge
Ciccio
06.2013 - 07.2019
- Expert magician for high end Napa restaurant to manage the floor and maintain proper flow for the kitchen team & wait staff
- Prepare waitlists to insure customer satisfaction with proper coordination
- Customer seating for an average of 150 customers per evening in a 13 table restaurant
President, Owner, Concierge
Caroline's Getaway Vacation Rentals
03.2006 - 09.2011
- Interviewed all potential guests on the phone prior to booking
- Booked reservations, signed contracts & responsible for all financials
- Concierge for all guests needs; i.e. booking of restaurant reservations, tours, tastings, balloon rides and spa services
- Greeted and welcomed all guests with a smile
- Introduced guests to all the amenities the luxury rental provided
Education
Kinesiology
Napa Valley College
Napa, CASkills
- Hospitality background
- Reservations and booking experience
- Luxury guest services
- Courteous and helpful
- Adaptability and responsiveness
- Professional demeanor
- Multi-tasking strength
- Interpersonal skills
- High energy
- Special events planning
- Physically fit and agile
Timeline
Wine Educator and Server
Quilt And Company
03.2021 - Current
Concierge & Wine Educator
Chimney Rock Winery
04.2017 - 07.2019
Host, Concierge
Ciccio
06.2013 - 07.2019
President, Owner, Concierge
Caroline's Getaway Vacation Rentals
03.2006 - 09.2011
Kinesiology
Napa Valley College