Caroline Holmes

Austin,TX

Summary

Customer service professional with strong background in beverage preparation and team collaboration. Enhances customer satisfaction through effective communication and attention to detail. Manages POS transactions to ensure efficient operations and a welcoming atmosphere.

Overview

years of professional experience

Certification

Work History

Barista / Café Support

Third Eye Lounge

Austin, TX

05.2025 - Current

Delivered fast, friendly customer service to create a welcoming environment
Prepared beverages and ensured smooth daily café operations
Assisted with baking and food preparation to enhance menu offerings
Assisted with opening and closing tasks at café
Ensured cleanliness and organization of café environment

Sales & Customer Service

Farmers Market Vendor

05.2025 - 08.2025

Managed high-volume customer interactions to enhance customer satisfaction
Provided product information and tailored recommendations to meet customer needs
Processed cash transactions and facilitated product sales, ensuring accurate financial handling
Created and arranged visually appealing sales displays to attract customer attention

Customer Service Associate

Mad Potter

01.2023 - 06.2023

Delivered front-of-house customer service and product assistance to enhance customer experience
Processed transactions using POS system, ensuring accurate and efficient service
Handled cash and balanced registers
Supported opening and closing procedures
Maintained store cleanliness and organization to create a welcoming environment

Education

GED -

Episcopal High School

Houston, TX

05-2022

Texas Christian University

Fort Worth, TX

Skills

Beverage preparation
Order taking
Food service operations
POS transaction processing
POS systems
Opening and closing procedures
Inventory management
Attention to detail

Time management
Customer service and support
Conflict resolution
Team collaboration
Effective team communication
Professional communication
Quick learner