Caroline Imka
Cleveland Hts, OH
Summary
Dedicated sales associate recognized for exceptional customer service and problem-solving skills. Experienced in managing busy environments and fostering teamwork to drive store success and enhance client satisfaction.
Overview
10
10
years of professional experience
Work History
Board Member
FFHL
Cleveland Hts, OH
01.2025 - Current
- Collaborated with executive team to develop long-term strategies aligned with mission and vision.
- Evaluated organizational performance metrics to drive continuous improvement initiatives.
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Participated in strategic planning efforts to align with company vision and long-term objectives.
Sales Associate
Heights Hardware
Cleveland Hts, OH
07.2023 - Current
- Implemented effective sales strategies, contributing to overall store performance improvements.
- Collaborated with management to develop promotional campaigns, driving increased foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Summer Fundraising Intern
Heights Arts
Cleveland Hts, OH
06.2025 - 08.2025
- Assisted in developing fundraising materials, enhancing donor engagement and outreach efforts.
- Coordinated logistics for fundraising events, ensuring seamless execution and participant satisfaction.
- Collaborated with team members to create compelling narratives for donor communication and marketing initiatives.
- Maintained accurate records of donations and donor interactions, supporting transparency and accountability in reporting.
- Developed social media content to promote fundraising campaigns, increasing visibility and community involvement.
- Enhanced online presence with social media campaigns, resulting in increased awareness of fundraising initiatives.
- Streamlined the donation process to enhance donor experience and encourage repeat giving.
Seasonal Staff
Cleveland International Film Festival
Cleveland, OH
04.2016 - 04.2025
- Supported ticket sales and customer service, contributing to positive attendee experiences.
- Oversaw setup and breakdown of screening venues, ensuring adherence to timelines and standards.
- Collaborated with team leads to enhance workflow efficiency across various festival departments.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy festival season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Developed and implemented fundraising strategies to enhance donor engagement and retention.
- Raised significant funds by developing and executing effective fundraising campaigns.
Sales Associate
Dunn Hardware
Richmond Hts, OH
06.2016 - 07.2021
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new associates on sales techniques and store processes, promoting team efficiency.
- Assisted in merchandising displays, optimizing product visibility and appeal to customers.
- Resolved customer inquiries and complaints promptly, maintaining positive shopping experiences.
- Analyzed sales data to identify trends, informing strategic inventory decisions and recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Urban Studies - Nonprofit Management
Cleveland State University
Cleveland, OH06.2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outgoing personality
- Conflict resolution
- Strategic planning
Languages
ASL
Limited Working
Timeline
Summer Fundraising Intern
Heights Arts
06.2025 - 08.2025
Board Member
FFHL
01.2025 - Current
Sales Associate
Heights Hardware
07.2023 - Current
Sales Associate
Dunn Hardware
06.2016 - 07.2021
Seasonal Staff
Cleveland International Film Festival
04.2016 - 04.2025
Bachelor of Arts - Urban Studies - Nonprofit Management
Cleveland State University