Caroline Jackson
Fort Worth
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Dutch Bros
03.2023 - Current
- Handled and resolved customer issues and complaints professionally and tactfully to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
BARISTA/BARISTA TRAINER
Starbucks
07.2021 - 03.2023
- Followed operating instructions and troubleshot breakdowns, keeping equipment operational
- Implemented process improvements to enhance service and store appearance
- Trained new baristas on company processes and product preparation
- Welcomed customers and answered questions regarding menu items and preparation methods
TEAM MEMBER
Pie Five
11.2020 - 07.2021
- Performed opening and closing duties, including store cleaning and restocking
- Communicated effectively with customers, supervisors, and team members
- Arrived on time for shifts and adhered to company dress code guidelines
- Provided excellent customer service through solving problems and answering questions
Education
BACHELOR OF SCIENCE (B.S.) - CRIMINAL JUSTICE
University of North Texas
Denton, TX01-2026
Skills
- New Hire Training
- Opening And Closing Coordination
- Team Player
- Complaint Handling
- Internal And External Communications
Certification
Food Handler's License
Awards
Partner of the Quarter
Employee of the Month
Outstanding Customer Service Award
Timeline
Barista Shift Supervisor
Dutch Bros
03.2023 - Current
BARISTA/BARISTA TRAINER
Starbucks
07.2021 - 03.2023
TEAM MEMBER
Pie Five
11.2020 - 07.2021
BACHELOR OF SCIENCE (B.S.) - CRIMINAL JUSTICE
University of North Texas
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