Caroline Jamison
West Columbia,SC
Summary
Results-driven professional with extensive experience in customer service and healthcare operations. Expertise in managing high-volume interactions, maintaining accurate records, and ensuring compliance with safety standards. Strong problem-solving skills contribute to streamlined operations and enhanced customer experiences.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Genoa Healthcare
01.2016 - Current
- Managed high-volume calls supporting medication adherence.
- Coordinated with staff to swiftly resolve customer issues, enhancing service experience.
- Documented interactions, ensuring accurate records for reference and follow-up.
- Provided administrative support to streamline office processes and improve overall efficiency.
Accountant/Fiscal Analyst I
SC Department of Health & Human Services
01.2006 - 01.2015
- Maintained accurate vendor and ledger records to support financial reporting.
- Processed financial transactions in SAP, ensuring accuracy and compliance.
- Resolved procurement and payment issues, facilitating timely transactions.
- Supported fiscal year-end closing.
Special Procurement & Processor II
Lexington Medical Center
01.1996 - 01.2014
- Managed inventory and supplies to ensure availability for medical procedures.
- Collected and processed medical specimens to support accurate diagnostics.
- Facilitated staff training sessions to improve quality assurance practices.
- Assisted with billing documentation to facilitate timely reimbursement.
Education
Business Management Coursework -
Midlands Technical College
Airport Campus, West ColumbiaSkills
- HIPAA Compliance
- Data Entry
- CRM Systems
- Microsoft Office
- Customer Service
- Account Management
- Time Management
- Remote Communication
- Problem Solving
- Conflict resolution
Timeline
Customer Service Representative
Genoa Healthcare
01.2016 - Current
Accountant/Fiscal Analyst I
SC Department of Health & Human Services
01.2006 - 01.2015
Special Procurement & Processor II
Lexington Medical Center
01.1996 - 01.2014
Business Management Coursework -
Midlands Technical College