Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Janek

Fort Worth

Summary

Customer service professional with a background in communications and a passion for creating positive experiences and building strong relationships. Known for a collaborative approach, clear communication, and a focus on understanding customer needs. Eager to contribute to a supportive, people-first work environment where connection and service matter.

Overview

3
3
years of professional experience

Work History

Customer Service Associate Contractor

Alcon E-Teams Inc.
02.2025 - Current
  • upported a high volume of daily customer interactions with a positive attitude and commitment to satisfaction
  • Actively listened to customer needs, quickly addressed concerns, and escalated complex issues when necessary
  • Resolved billing and payment disputes by adhering to company guidelines and providing clear, effective solutions
  • Managed incoming calls efficiently to minimize hold times and improve the overall customer experience
  • Applied strong problem-solving skills to ensure timely and satisfactory resolutions across a variety of customer issues

Shift Lead/Receptionist

Wagbnb
05.2023 - 02.2025
  • Supervise daily store operations and support team members to ensure smooth shift transitions
  • Lead by example to deliver excellent customer service and resolve issues promptly and professionally
  • Train and mentor new employees on company procedures, policies, and service standards
  • Manage opening and closing duties, including cash handling and daily reporting
  • Coordinate schedules and delegate tasks to improve efficiency and maintain productivity during shifts

Assistant Banquet Manager

Lubbock Country Club
01.2022 - 05.2023
  • Oversaw a team of event staff of 10 people to ensure smooth operations
  • Demonstrated strong time management and leadership skills in event planning and execution of events up to 400 people
  • Ensured consistent brand messaging across all communication channels
  • Oversaw all operational aspects to ensure guest satisfaction

Education

Communication Studies, Sociology

Texas Tech University
Lubbock, Texas

Skills

  • Time Management & Multitasking
  • Customer Service & Client Retention
  • Verbal & Written Communication
  • Conflict Resolution & Problem Solving
  • Team Leadership & Employee Training
  • Microsoft Office Suite (Excel, Word, Outlook)

Timeline

Customer Service Associate Contractor

Alcon E-Teams Inc.
02.2025 - Current

Shift Lead/Receptionist

Wagbnb
05.2023 - 02.2025

Assistant Banquet Manager

Lubbock Country Club
01.2022 - 05.2023

Communication Studies, Sociology

Texas Tech University

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