Cindy Marquez
Miami
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Sales Associate /Online Customer Service Representative
I AM MODA
Miami
05.2022 - 08.2025
- Delivered live chat and online customer support for product inquiries, order placement, tracking, and returns.
- Enhanced customer satisfaction with quick and clear written communication.
- Maintained accurate digital databases for client orders and feedback.
- Resolved complaints by identifying problems and offering tailored solutions.
- Created shipping labels and enumerated orders, handling complaints efficiently.
Processor /Assistant Lead Front Office Receptionist
A Plus Credit Services
Miami
09.2020 - 08.2022
- Provided online chat support, assisting customers with questions, concerns, and troubleshooting needs.
- Guided clients through credit repair processes via chat, phone, and email.
- Resolved technical issues related to portals and credit monitoring services (Identity IQ).
- Accurately handled sensitive customer information and maintained digital records.
- Disputed erroneous data through credit repair software to bureaus.
- Reviewed confidential client documents, including Social Security cards, driver’s licenses, statements, and debit or credit card information, ensuring accuracy and security
Education
Coral Park Senior High
Miami, FLSkills
- Online Chat Support & Virtual Assistance
- Remote Customer Support (Phone & Email)
- Data Entry & Database Management
- CRM & Web Portals Navigation
- Strong Written & Verbal Communication
- Problem Resolution & Conflict Management
- Bilingual: English & Spanish
- Time Management & Multitasking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- ACA Credit Repair Specialist
Affiliations
- Passionate about creating and designing websites.
- Technologically proficient and quick to learn new software or digital tools.
- Skilled at assisting others with challenging technical or customer-related issues.
References
References available upon request.
Timeline
Sales Associate /Online Customer Service Representative
I AM MODA
05.2022 - 08.2025
Processor /Assistant Lead Front Office Receptionist
A Plus Credit Services
09.2020 - 08.2022
Coral Park Senior High