Summary
Overview
Work History
Education
Skills
Timeline
Intern

Caroline Kobrosky

Rockledge,Fl.

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong background in customer service and process improvement. Proficient in effective communication and organization. Developed exceptional multitasking skills and the ability to educate while managing household budgets as a stay-at-home mom. Excelled in customer engagement and mentored employees at Sears Optical, resulting in a significant 30% increase in sales. Demonstrated expertise in improving processes, training over 300 new hires, and building strong vendor relationships at NEW operations. Possess the necessary skills to efficiently manage logs, databases, and reception duties.

Overview

20
20
years of professional experience

Work History

Stay at Home Mom

Self-Employed
01.2013 - Current
  • Educated two children on speech, writing, mathematics, and reading
  • Fostered relationships with other parents and coordinated meet ups to help children become better at learning to socialize
  • Managed household budget and increased savings rate by 20% by finding opportunities to save and reduce spending.

Volunteer

Viera Charter School
08.2022 - 05.2024
  • Assisted several classroom teachers in supervising students during activity time
  • Assisted over students with lesson plans developed by classroom teacher
  • Used strong interpersonal communication skills to convey information to others
  • Responsible for students during off-site events and field trips

Sales Associate

Sears Optical
01.2012 - 01.2013
  • Worked with customers to assist them in finding the perfect pair of glasses
  • Coached, and mentored employees on proper customer engagement
  • Increased sales by 30% for add-on items

Customer Service Representative

NEW
01.2005 - 01.2012
  • Improved processes that increased call volume by over 25%, allowing NEW to support more customers
  • Improved vendor relationships leading to a 15% decrease in cost
  • Led new hire training program, training over 300 new hires through the warranty claims process
  • Mentored and coached employees through group and 1:1 sessions
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor Degree - Organization Management, Public Administration

Eastern Florida State College
Cocoa, FL
12.2023

Skills

  • Time management
  • Communication
  • Problem solving
  • Critical thinking
  • Leadership
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Problem Resolution
  • Decision-Making
  • Active Listening
  • Teamwork and collaboration
  • Calm under pressure
  • Microsoft office

Timeline

Volunteer

Viera Charter School
08.2022 - 05.2024

Stay at Home Mom

Self-Employed
01.2013 - Current

Sales Associate

Sears Optical
01.2012 - 01.2013

Customer Service Representative

NEW
01.2005 - 01.2012

Bachelor Degree - Organization Management, Public Administration

Eastern Florida State College
Caroline Kobrosky