CAROLINE KOHLER
Marietta,GA
Summary
Highly motivated and enthusiastic service professional with 5+ years of hospitality
experience seeking a sales position in the alcohol distribution industry. Energetic,
coachable and resilient employee with undisputed history of customer satisfaction who
has exceeded upselling of alcohol beverages and currently leads her team. Self-starter
with extensive product knowledge immediately available to bring strong communication
and inter-personal skills to a sales position within the beverage industry.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
TwoBirds TapHouse
Marietta, GA
06.2023 - Current
- Prioritized customer satisfactions while focusing on sales goals and using product knowledge to earn an average tip percentage of over 20%
- Answered customer menu questions and offered suggestions based on individual preferences.
- Used confidence and social skills to make customers feel comfortable and cared for
- Maintained composure while multitasking in a busy environment
FOH Manager
BaseCamp Kennesaw
Kennesaw, GA
06.2021 - 11.2022
- Coordinated training for new FOH staff and coached established employees on procedures to correct problems.
- Arranged deliveries and liaised with vendors to obtain favorable pricing and timelines.
- Managed food and supply inventory to keep adequate levels and reduce waste.
- Used daily huddles to share new policy information with staff and correct ongoing problems.
Sales Representative
Movado Company Store
Gainesville, GA
09.2020 - 03.2021
- Provided customers with clear understanding of charges, billing and price changes.
- Maintained up-to-date knowledge about products and promotions.
- Built strong customer relationships with new and existing customers by providing excellent customer support.
- Interacted with customers to personalize shopping experience and build positive rapport.
Education
Bachelor of Science - Journalism And Emerging Media
Kennesaw State University
Kennesaw, GA12-2025
Skills
- Upselling strategies
- Team player
- Conflict management
- Guest relations
Timeline
Hospitality Worker
TwoBirds TapHouse
06.2023 - Current
FOH Manager
BaseCamp Kennesaw
06.2021 - 11.2022
Sales Representative
Movado Company Store
09.2020 - 03.2021
Bachelor of Science - Journalism And Emerging Media
Kennesaw State University