Caroline Kong
San Diego,CA
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Poki One N Half
08.2023 - Current
- Supervised daily operations to ensure efficient workflow and compliance with safety standards.
- Trained new team members on procedures and customer service expectations.
- Assisted in managing inventory levels, tracking product availability, and reducing waste.
- Coordinated staff schedules to optimize coverage during peak hours and enhance customer experience.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
Receptionist
The Remington Club
10.2024 - 07.2025
- Greeted visitors, providing friendly and efficient service to enhance customer experience.
- Managed multi-line phone system, directing calls to appropriate personnel promptly.
- Maintained organized reception area, ensuring a welcoming environment for guests.
- Handled incoming mail and packages, distributing items to relevant departments accurately.
- Utilized office software for data entry and record-keeping tasks effectively.
Medical Assistant Extern
Sweetwater Medical and Cardiovascular Institute
01.2023 - 04.2023
- Assisted with patient intake, ensuring accurate collection of medical histories and vital signs.
- Supported healthcare providers during examinations, facilitating efficient patient care processes.
- Maintained cleanliness and organization of examination rooms, promoting a safe environment for patients.
- Managed appointment scheduling and follow-ups, enhancing clinic workflow and patient experience.
- Documented patient information in electronic health records accurately, ensuring data integrity and confidentiality.
Education
No Degree - Accounting
San Diego Mesa College
San Diego, CA12-2026
Medical Assistant Program Completion - Medical Assistant
International Health Group Inc.
San Diego, CA08-2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Multitasking ability
- Vital signs monitoring
- Data entry and documentation
- Medical terminology
- EMR updating
Certification
- Certificate of Completion of Medical Assistant Program, International Health Group Inc. - August 2022
- BLS, International Health Group Inc. - August 2022 to August 2024 (Up for renewal)
Languages
Tagalog
Native or Bilingual
Timeline
Receptionist
The Remington Club
10.2024 - 07.2025
Shift Leader
Poki One N Half
08.2023 - Current
Medical Assistant Extern
Sweetwater Medical and Cardiovascular Institute
01.2023 - 04.2023
No Degree - Accounting
San Diego Mesa College
Medical Assistant Program Completion - Medical Assistant
International Health Group Inc.
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