Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Lerner

Cape Coral,FL

Summary

Accomplished leader with a proven track record at CVS Pharmacy, adept in staff management and workplace safety. Excelled in employee training, enhancing team efficiency and customer satisfaction. Skilled in maintaining financial accuracy and resolving customer concerns, achieving positive feedback. Demonstrates a customer-oriented approach and a commitment to continuous improvement, fostering a culture of professional development. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

29
29
years of professional experience

Work History

CVS SHIFT SUPERVISOR/Shift Supervisor, Rx

CVS Pharmacy
09.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

ADMINISTRATOR ASSISTANT

Cautious Cars
05.2014 - 09.2021
  • Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
  • Managed confidential information with discretion, ensuring the privacy of sensitive documents.
  • Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
  • Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.

Food Service Leader

Aramark
08.2018 - 08.2021
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Supervised and trained [Number] personnel in high-quality operations.
  • Interacted with [Number] customers per day regarding inquiries and complaints, resulting in [Number]% positive customer feedback.
  • Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
  • Streamlined food preparation processes to reduce wait times and ensure timely delivery of orders.
  • Ensured all equipment was properly maintained and repaired as needed, reducing downtime for essential kitchen functions.
  • Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
  • Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.

FOOD SERVICE STAFF/Leader

Howell Board Of Education
09.2003 - 06.2018
  • Spearheaded initiatives that supported professional development for employees through skill-building workshops, seminars, and conferences.
  • Created an inclusive atmosphere that encouraged input from all team members during brainstorming sessions or decision-making processes.
  • Fostered a culture of continuous improvement by encouraging staff to take ownership of their work and identify areas for enhancement within the team''s processes or procedures.
  • Evaluated employee performance through ongoing feedback sessions, annual reviews, and goal-setting exercises to promote growth and development.

SALES ASSOCIATE

Sears
09.1995 - 06.1999
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

Tottenville High School
Staten Island, NY
06.1983

Skills

  • Customer-Oriented
  • Staff Management
  • Workplace Safety
  • Employee Training

Timeline

CVS SHIFT SUPERVISOR/Shift Supervisor, Rx

CVS Pharmacy
09.2022 - Current

Food Service Leader

Aramark
08.2018 - 08.2021

ADMINISTRATOR ASSISTANT

Cautious Cars
05.2014 - 09.2021

FOOD SERVICE STAFF/Leader

Howell Board Of Education
09.2003 - 06.2018

SALES ASSOCIATE

Sears
09.1995 - 06.1999

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Tottenville High School

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Caroline Lerner