Summary
Overview
Work History
Education
Skills
Certification
Professional Skills
Date Available
Training
Timeline
Generic

Caroline Marsh

Gower,MO

Summary

Physical therapist with over 14 years in a variety of settings including: acute rehabilitation, inpatient subacute rehabilitation, skilled nursing, long term care, and home health. Takes pride in providing education and training to patients and family members regarding diagnosis, injury prevention, safety, equipment needs, and therapeutic treatments to insure the patients’ safe transitions into the community or next level of care at discharge. Previously a Director of Rehabilitation managing a team of therapists in a skilled nursing setting. Currently working as a clinical liaison for an acute inpatient rehabilitation facility as well as continues to practice as a licensed PT in inpatient and swing bed settings. Caring clinical liaison serving as a vital link between patients and the next level of care. Understanding and accommodating with excellent communication and interpersonal skills. Effectively communicates with the healthcare team to optimize patient outcomes through periodic evaluations to optimize outcomes, decrease length of stay, and prevent readmissions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Internal/External Clinical Liaison

North Kansas City Hospital - ARU
08.2022 - Current
  • Reviews patient medical charts and understands pharmaceuticals, test results, therapy evaluations, pre-existing conditions, and has a general medical knowledge of the patient
  • Interacts clearly and professionally with patients and families, while gathering additional clinical information and past history
  • Conducts thorough patient assessments to identify patients for potential admission into the system
  • Completes detailed Pre-Admission Screens, according to facility policies and procedures, KHRS policies and procedures, and payer requirements
  • Targets area research including analysis of like programs and alternative levels of care
  • Provides patient updates to physicians, payers, case managers, social workers and other relevant persons
  • Develops educational and community relations plans in consultation with Program Director, Medical Director, and Nurse Manager
  • Maintains effective communication with patients, families, healthcare providers, employers, clients and team members
  • Participates in team meetings along with Medical Director, Program Director, Nurse Manager, Therapy Coordinator, and others, as applicable
  • Functions as a resource for and provides team members with in-service/cross-training on acute rehabilitation criteria, diagnostic case mix management, coding, etc., as applicable
  • Participates in Clinical Program Development as identified through market demand
  • Educates specific specialized physicians on quality, programs, accreditations, and regulations on inpatient acute rehabilitation.
  • Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
  • Provided essential support during emergencies or crises situations, working closely with hospital staff to ensure appropriate patient placement and timely admission into post-acute care settings.
  • Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
  • Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
  • Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
  • Optimized resource utilization by identifying opportunities for cost savings within clinical operations without compromising patient care quality.
  • Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Physical Therapist

Excelsior Springs Hospital
04.2021 - Current
  • Evaluated and assessed patients to establish functional, measurable goals to promote restoration of functional abilities
  • Evaluated and treated wide range of conditions, including chronic and acute pain, recovery from orthopedic surgery, brain injury, spinal cord injury and dysfunction, amputees, cardiac, transplant, arthritis, Multiple Sclerosis, Parkinson’s disease, stroke, and neuropathies
  • Provide treatment according to a written plan of care to meet established goals
  • Planned individually designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability
  • Recorded detailed prognosis, treatment, responses to treatment, and progress notes in patient medical records
  • Enter timely and accurate documentation.
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Utilized evidence-based practices to improve patient outcomes
  • Extended post-operative rehabilitation to improve surgical outcomes and recovery.
  • Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
  • Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.
  • Conducted thorough evaluations to accurately diagnose musculoskeletal issues and determine appropriate interventions.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Director of Rehabilitation/PT

Summit Care at the Grand Royale and Lindenwoods
03.2021 - 08.2022
  • Evaluated and assessed patients to establish functional, measurable goals to promote restoration of functional abilities
  • Evaluated and treated wide range of conditions, including chronic and acute pain, recovery from orthopedic surgery, brain injury, spinal cord injury and dysfunction, amputees, cardiac, transplant, arthritis, Multiple Sclerosis, Parkinson’s disease, stroke, and neuropathies
  • Provide treatment according to a written plan of care to meet established goals
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Improved patient satisfaction rates by actively addressing concerns and implementing feedback-driven improvements.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
  • Conducted regular performance reviews of staff members, offering constructive feedback and setting clear expectations for ongoing improvement.
  • Planned individually designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability
  • Recorded detailed prognosis, treatment, responses to treatment, and progress notes in patient medical records
  • Enter timely and accurate documentation
  • Assure patients’ progress toward discharge goals and assist in resolving barriers
  • Maintain confidentiality and departmental policies and procedures
  • Review targets for Length of Stay (LOS), target outcomes, and discharge plans with multidisciplinary staff and patient/families
  • Assure appropriate referrals are made to case manager and community-based services
  • Attend patient/family care conferences, multidisciplinary team conferences, Medicare/PPS meetings, triple check, and fall prevention meetings
  • Diligently observed patient safety, risk management, and infections control policies and procedure
  • Maintain confidentiality of all PHI information in compliance with HIPPA
  • Communicated effectively with the interdisciplinary/health care team (physicians, nurses, business office, case management/social workers, and medical records) to provide for continuity of patient care and establish an optimal discharge
  • Evaluated and performed wound care via negative pressure therapy and pulsed lavage techniques
  • Planned for discharge and communicated findings and progress according to professional licensure/certifications, scope of practice, and departmental/discipline policies and procedures
  • Communicated with case management/social workers and equipment vendors the patient’s needs at discharge including ordering appropriate equipment necessary to increase the patient’s independence at discharge
  • Communicated with vendors about the prosthesis, orthotics, and wheelchair seating/fitting needs of patients and worked with professionals to ensure the patient had the proper equipment and follow up information at discharge
  • Educated patients and family members regarding diagnosis, injury prevention, safety, equipment education, and therapeutic treatments
  • Performed family training with patients and their caregivers to ensure safe and effective care of the patient at discharge that is specific to the patient’s needs.

Physical Therapist

Sunterra Springs
04.2018 - 03.2021
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction.
  • Extended post-operative rehabilitation to improve surgical outcomes and recovery.
  • Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
  • Developed comprehensive treatment plans and goals to address individual patient needs.
  • Implemented evidence-based practices in treatment approaches, staying current with industry research and best practices.
  • Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
  • Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across weekend and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Physical Therapist

North Kansas City Hospital
08.2017 - 11.2018
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction.
  • Extended post-operative rehabilitation to improve surgical outcomes and recovery.
  • Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
  • Developed comprehensive treatment plans and goals to address individual patient needs.
  • Implemented evidence-based practices in treatment approaches, staying current with industry research and best practices.
  • Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
  • Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across weekend and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Physical Therapist

Missouri Veteran’s Home
10.2016 - 08.2017
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction.
  • Extended post-operative rehabilitation to improve surgical outcomes and recovery.
  • Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
  • Developed comprehensive treatment plans and goals to address individual patient needs.
  • Implemented evidence-based practices in treatment approaches, staying current with industry research and best practices.
  • Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
  • Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across weekend and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Physical Therapist

Baptist Rehabilitation
08.2009 - 07.2016
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction.
  • Extended post-operative rehabilitation to improve surgical outcomes and recovery.
  • Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
  • Developed comprehensive treatment plans and goals to address individual patient needs.
  • Implemented evidence-based practices in treatment approaches, staying current with industry research and best practices.
  • Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
  • Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across weekend and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Education

Doctorate of Physical Therapy -

University of Tennessee Health Science Center
Memphis, TN
01.2009

Bachelor of Science -

University of Memphis
Memphis, TN
01.2005

Skills

  • Customer Service
  • Providing Information and Resources
  • Patient Evaluation
  • Clinical assessment
  • Medical Terminology
  • Medical record review
  • Patient documentation
  • Documenting and Recording Information
  • Reliability and Dedication
  • Patient interviewing
  • Calm and Effective Under Pressure
  • Medical History Documentation
  • Patient Education
  • Communicating to Patients and Families
  • Active Listening

Certification

Neurodevelopmental Treatment Certification, 10/2016

Professional Skills

Bachelor’s degree in Biology, 2005, University of Memphis, Doctorate of Physical Therapy, 2009, University of Tennessee, Health Science Center, Director of Rehabilitation, Summit Care, Kansas City, MO, 03/2021, 08/2022, Evaluated and assessed patients to establish functional, measurable goals to promote restoration of functional abilities. Evaluated and treated wide range of conditions, including chronic and acute pain, recovery from orthopedic surgery, brain injury, spinal cord injury and dysfunction, amputees, cardiac, transplant, arthritis, Multiple Sclerosis, Parkinson’s disease, stroke, and neuropathies. Provide treatment according to a written plan of care to meet established goals. Planned individually designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability. Recorded detailed prognosis, treatment, responses to treatment, and progress notes in patient medical records. Enter timely and accurate documentation. Assure patients’ progress toward discharge goals and assist in resolving barriers. Maintain confidentiality and departmental policies and procedures. Review targets for Length of Stay (LOS), target outcomes, and discharge plans with multidiscipline staff and patient/families. Assure appropriate referrals are made to case manager and community-based services. Attend patient/family care conferences, multidisciplinary team conferences, Medicare/PPS meetings, triple check, and fall prevention meetings. Diligently observed patient safety, risk management, and infections control policies and procedure. Maintain confidentiality of all PHI information in compliance with HIPPA. Communicated effectively with the interdisciplinary/health care team (physicians, nurses, business office, case management/social workers, and medical records) to provide for continuity of patient care and establish an optimal discharge. Evaluated and performed wound care via negative pressure therapy and pulsed lavage techniques. Planned for discharge and communicated findings and progress according to professional licensure/certifications, scope of practice, and departmental/discipline policies and procedures. Communicated with case management/social workers and equipment vendors the patient’s needs at discharge including ordering appropriate equipment necessary to increase the patient’s independence at discharge. Communicated with vendors about the prosthesis, orthotics, and wheelchair seating/fitting needs of patients and worked with professionals to ensure the patient had the proper equipment and follow up information at discharge. Educated patients and family members regarding diagnosis, injury prevention, safety, equipment education, and therapeutic treatments. Performed family training with patients and their caregivers to ensure safe and effective care of the patient at discharge that is specific to the patient’s needs., Clinical Liaison, North Kansas City Hospital - ARU, North Kansas City, MO, 08/2022, present, Reviews patient medical charts and understands pharmaceuticals, test results, therapy evaluations, pre-existing conditions, and has a general medical knowledge of the patient. Interacts clearly and professionally with patients and families, while gathering additional clinical information and past history. Conducts thorough patient assessments to identify patients for potential admission into the system. Completes detailed Pre-Admission Screens, according to facility policies and procedures, KHRS policies and procedures, and payer requirements. Targets area research including analysis of like programs and alternative levels of care. Provides patient updates to physicians, payers, case managers, social workers and other relevant persons. Develops educational and community relations plans in consultation with Program Director, Medical Director, and Nurse Manager. Maintains effective communication with patients, families, healthcare providers, employers, clients and team members. Participates in team meetings along with Medical Director, Program Director, Nurse Manager, Therapy Coordinator, and others, as applicable. Functions as a resource for and provides team members with in-service/cross-training on acute rehabilitation criteria, diagnostic case mix management, coding, etc., as applicable. Participates in Clinical Program Development as identified through market demand. Educates specific specialized physicians on quality, programs, accreditations, and regulations on inpatient acute rehabilitation., Physical Therapist, Excelsior Springs Hospital, Excelsior Springs, MO, 04/2021, present, Evaluated and assessed patients to establish functional, measurable goals to promote restoration of functional abilities. Evaluated and treated wide range of conditions, including chronic and acute pain, recovery from orthopedic surgery, brain injury, spinal cord injury and dysfunction, amputees, cardiac, transplant, arthritis, Multiple Sclerosis, Parkinson’s disease, stroke, and neuropathies. Provide treatment according to a written plan of care to meet established goals. Planned individually designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability. Recorded detailed prognosis, treatment, responses to treatment, and progress notes in patient medical records. Enter timely and accurate documentation., Physical Therapist, Sunterra Springs, Independence, MO, 04/2018, 03/2021, See above for job description, Physical Therapist, North Kansas City Hospital, Kansas City, MO, 08/2017, 11/2018, See above for job description, Physical Therapist, Missouri Veteran’s Home, Cameron, MO, 10/2016, 08/2017, See above for job description, Physical Therapist, Baptist Rehabilitation, Germantown, TN, 08/2009, 07/2016, See above for job description, Strong problem solving, conflict resolution, and negotiating skills. Exceptional verbal and written interpersonal and communication skills. Able to prioritize, plan, and handle multiple tasks/demands simultaneously.

Date Available

Immediately

Training

  • Behavioral management
  • Lymphedema management
  • BLS
  • CPR training
  • Wound care including negative pressure and pulsed lavage
  • Low vision training
  • Positioning and seating assessment
  • Teepa Snow dementia training

Timeline

Internal/External Clinical Liaison

North Kansas City Hospital - ARU
08.2022 - Current

Physical Therapist

Excelsior Springs Hospital
04.2021 - Current

Director of Rehabilitation/PT

Summit Care at the Grand Royale and Lindenwoods
03.2021 - 08.2022

Physical Therapist

Sunterra Springs
04.2018 - 03.2021

Physical Therapist

North Kansas City Hospital
08.2017 - 11.2018

Physical Therapist

Missouri Veteran’s Home
10.2016 - 08.2017

Physical Therapist

Baptist Rehabilitation
08.2009 - 07.2016

Doctorate of Physical Therapy -

University of Tennessee Health Science Center

Bachelor of Science -

University of Memphis
Neurodevelopmental Treatment Certification, 10/2016

Similar Profiles

  • Danielle Williams

    Danielle WilliamsDanielle Williams

    Registered Nurse at North Kansas City HospitalRegistered Nurse at North Kansas City Hospital

    View Profile
  • Kaitlin Feagins

    Kaitlin FeaginsKaitlin Feagins

    Security Officer at North Kansas City HospitalSecurity Officer at North Kansas City Hospital

    View Profile
  • Morgan Smith

    Morgan SmithMorgan Smith

    Certified Surgical Technologist at North Kansas City HospitalCertified Surgical Technologist at North Kansas City Hospital

    View Profile
Caroline Marsh