Caroline Matthee
Nandos Peri Peri
Hillsboro,OR
1
Language
4
years of professional experience
Experienced in creating positive guest interactions and maintaining a welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and resolve issues. Has years of experience in customer service and cash handling. Demonstrates multitasking, reliability, professionalism, and the ability to remain calm and helpful in busy or high-pressure situations.
Work History
Front of House Employee
2 Years 6 Months- Took customers orders at the Cash register.
- Answered the phone to take phone orders and helped customers with questions or concerns.
- Made non-alcoholic/ alcoholic drinks for customers.
- Counted money in cash register before and after each shift.
- Kept track of receipts for employee, neighbor, and veteran discounts as well as meal comps.
- Kept dessert case stocked with fresh selections and ensure there are expiration dates for each item.
- Arranged dessert display and drink display to entice customers.
- Kept drink case stocked and checked expiration dates to ensure freshness.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Sat customers at available tables and explained how to order their food.
- Clean tables and take plates, glasses, and utensils to dish pit.
- Delivered food to tables.
- Prepared side dishes and assembled bowls in the kitchen.
- Assisted servers with delivering food and retrieving items for guests.
- Created a welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built relationships with regular customers by remembering names, preferences, or personal details.
- Bagged take out and Door Dash/GrubHub orders, ensuring there are enough utensils, napkins, condiments, and promotional flyers in each bag.
- Helped with preparing catering orders.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted kitchen staff with tasks if necessary.
- Ensured that the sauce bar, water glasses, utensils, and soda machines were always stocked and working properly.
- Adapted quickly to changing environments, demonstrating flexibility during busy service periods.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Front of House Employee
5 Months- Handled payment transactions at the cash register and drive thru register.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
- Bagged food orders, ensuring all food items, utensils, sauces, and napkins are in each bag.
- Filled drinks for drive thru and dine in orders
- Delivered orders to tables.
- Helped wash dishes in the back.
- Restocked lemonade and iced tea dispensers.
- Took drive thru food orders
- Delivered curbside orders.
- Performed opening and closing duties, ensuring the restaurant was ready for optimal operations each day.
Education
High School Diploma
Skills
Strong work ethic
Customer service
Fast learner
Team player attitude
Problem-solving
Multitasking and organization
Bilingual
Cash register operations
Serving and bussing
Clear communication
Time-Management
Languages
Afrikaans
Native or Bilingual
Timeline
Front of House Employee
Nandos Peri Peri
09.2023 - 03.2026Read More
Front of House Employee
Chick-fil-A
09.2021 - 02.2022Read More
Evanston Township High School
High School Diploma
Read More