Caroline McKenzie

• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed comprehensive employee wellness program to promote healthy habits among staff members, leading to reduced absenteeism rates due to illness.
• Ensured compliance with federal and state regulations by maintaining accurate records of all employee benefit programs.
• Collaborated with payroll department to ensure accurate deductions related to employee benefits were processed each pay period.
• Processed COBRA notices and enrollments for terminated employees in a timely manner, adhering to required deadlines.
• Evaluated data, identified trends and recommended changes in compensation structures.
• Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
• Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
• Expedited benefit delivery by establishing working relationships with benefit providers.
• Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
• Directed and controlled 401K, medical, dental, and vision benefit packages.
• Managed continuous enrollment processes, as well as yearly enrollment periods.
• Coordinated leave of absence process and maintained proper tracking and documentation.
• Administered FMLA leaves in accordance with company policy and federal regulations, ensuring proper documentation was received prior to granting leave requests.
• Streamlined benefits enrollment process by implementing an online system, reducing paperwork and increasing employee satisfaction.
• Participated in design and ongoing management of benefit plans.
• Served as subject matter expert in answering questions from colleagues regarding benefits.
• Assisted in the development of employee communication materials related to benefits changes and updates, ensuring clear messaging and understanding by staff members.
• Educated employees on available benefit options through informational sessions, webinars, and written materials, leading to increased participation in programs.
• Maintained up-to-date knowledge of industry trends and best practices through regular research and attendance at professional conferences.
• Contributed to the development of new hire orientation materials covering company benefits offerings for a smooth onboarding experience.
• Managed vendor relationships to ensure timely delivery of services and resolution of any issues that arose.
• Reduced benefits costs by negotiating with providers for more cost-effective plans, resulting in significant savings for the company.
• Coordinated with insurance brokers during annual plan renewals to evaluate coverage options and select appropriate plans for the organization.
• Conducted periodic audits of benefit plans for accuracy and compliance with applicable laws and regulations.
• Functioned as main point of contact for benefit carriers.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Managed purchasing, sales, marketing and customer account operations efficiently.
Developed comprehensive employee wellness program to promote healthy habits among staff members, leading to reduced absenteeism rates due to illness.
Ensured compliance with federal and state regulations by maintaining accurate records of all employee benefit programs.
Collaborated with payroll department to ensure accurate deductions related to employee benefits were processed each pay period.
Processed COBRA notices and enrollments for terminated employees in a timely manner, adhering to required deadlines.
Evaluated data, identified trends and recommended changes in compensation structures.
Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
Expedited benefit delivery by establishing working relationships with benefit providers.
Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
Directed and controlled 401K, medical, dental, and vision benefit packages.
Managed continuous enrollment processes, as well as yearly enrollment periods.
Coordinated leave of absence process and maintained proper tracking and documentation.
Administered FMLA leaves in accordance with company policy and federal regulations, ensuring proper documentation was received prior to granting leave requests.
Streamlined benefits enrollment process by implementing an online system, reducing paperwork and increasing employee satisfaction.
Participated in design and ongoing management of benefit plans.
Served as subject matter expert in answering questions from colleagues regarding benefits.
Assisted in the development of employee communication materials related to benefits changes and updates, ensuring clear messaging and understanding by staff members.
Educated employees on available benefit options through informational sessions, webinars, and written materials, leading to increased participation in programs.
Maintained up-to-date knowledge of industry trends and best practices through regular research and attendance at professional conferences.
Contributed to the development of new hire orientation materials covering company benefits offerings for a smooth onboarding experience.
Managed vendor relationships to ensure timely delivery of services and resolution of any issues that arose.
Reduced benefits costs by negotiating with providers for more cost-effective plans, resulting in significant savings for the company.
Coordinated with insurance brokers during annual plan renewals to evaluate coverage options and select appropriate plans for the organization.
Conducted periodic audits of benefit plans for accuracy and compliance with applicable laws and regulations.
Functioned as main point of contact for benefit carriers.

• Ensured timely processing of life event changes, diligently updating employee records as needed.
• Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
• Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
• Reviewed benefits paperwork for accuracy and completeness.