Summary
Overview
Work History
Education
Skills
Timeline

STEPHANIE REDINGER

Suffield

Summary

Strategic healthcare operations leader with 25+ years of experience managing billing, collections, and business office functions across multi-state healthcare environments. Proven ability to implement process improvements, lead teams, and sustain strong financial performance.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

28
28
years of professional experience

Work History

Director of Business Office Operations

Volare Health
09.2024 - 06.2025
  • Directed implementation of billing and collections standards across 16 SNF facilities in OR, LA, and HI. Ensured best practice adoption and revenue integrity.
  • Remote

Billing Lead

Ohio Eye Alliance
05.2024 - 09.2024
  • Managed claims, payment posting, AR, and refunds for a 4-provider eye care team. Optimized billing cycles and streamlined cash flow processes.
  • Onsite

Regional Business Office Director

Northwood Healthcare
01.2023 - 02.2024
  • Standardized billing and collection protocols across 28 facilities in OH. Led policy rollouts and sustained regulatory compliance.
  • Remote

Regional Business Office Manager

Prestige Healthcare
09.2015 - 01.2023
  • Promoted from AR Specialist to Regional Manager. Trained office managers, ensured contract-aligned billing, and maintained KPIs below industry benchmarks.
  • Remote

Billing Specialist

Counseling Center of Wayne & Holmes Counties
07.2012 - 08.2015
  • Handled insurance billing and credentialing for 18–20 providers. Launched online claim submissions and supported revenue cycle optimization.

Practice Manager

True Care, Inc.
06.1997 - 09.2012
  • Led full business operations for PT clinic. Oversaw HR, AP/AR, billing, marketing, and compliance from startup through operational maturity.

Education

General Studies - Honors English

Wayne College, Orrville, OH
Distinguished Student

Skills

  • Revenue cycle optimization
  • Medicaid/Medicare/VA Billing
  • AR regulatory adherence
  • Regulatory compliance training
  • Performance Metrics & KPIs
  • Proficient in PCC EHR and billing

Timeline

Director of Business Office Operations - Volare Health
09.2024 - 06.2025
Billing Lead - Ohio Eye Alliance
05.2024 - 09.2024
Regional Business Office Director - Northwood Healthcare
01.2023 - 02.2024
Regional Business Office Manager - Prestige Healthcare
09.2015 - 01.2023
Billing Specialist - Counseling Center of Wayne & Holmes Counties
07.2012 - 08.2015
Practice Manager - True Care, Inc.
06.1997 - 09.2012
Wayne College - General Studies, Honors English

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