Kristina Gomez
Alamosa,CO
Summary
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Office Manager
San Luis Valley Health
03.2022 - Current
- Lead revenue cycle operations across two hospitals, multiple rural health clinics, provider-based clinics, and specialty service lines.
- Directly oversee 23 employees across billing, authorizations, credentialing, and patient financial services.
- Increased annual cash collections from $49 million to more than $105 million.
- Improved clean claim performance from approximately 65% to 88%.
- Reduced accounts receivable days to approximately 42 days.
- Reduced aged accounts over 180 days to less than $1 million.
- Oversee billing, collections, reimbursement, denials management, payer relations, and regulatory compliance.
- Collaborate with executive leadership on financial performance, operational initiatives, and strategic planning.
Authorization Manager
San Luis Valley Health
01.2024 - 01.2025
- Managed authorization operations for hospital and clinic services.
- Supervised staff responsible for obtaining and tracking prior authorizations.
- Improved workflows to reduce authorization delays and reimbursement barriers.
Medical Billing Specialist
San Luis Valley Health
Alamosa, CO
10.2018 - 02.2022
- Evaluated and validated medical claims to ensure accuracy and adherence to payer policies.
- Coordinated with healthcare providers to resolve billing discrepancies and ensure timely payments.
- Implemented process improvements, reducing claim denial rates through meticulous follow-up procedures.
- Developed and delivered comprehensive training on billing software systems, improving team knowledge retention and operational effectiveness.
Education
Master of Health Administration (MHA) -
University of Phoenix
11-2026
Bachelor of Science - Health Care Administration
University of Phoenix
Phoenix, AZ10-2025
Skills
- Revenue cycle optimization
- Patient Financial Services
- Revenue management
- Healthcare management
- Payment tracking proficiency
- Claims management
- Healthcare reimbursement proficiency
- Critical access hospital experience
- Rural Health experience
- Strategic Planning
- Team Leadership
- Change Management
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
Accomplishments
- Increased annual collections by more than $56 million.
- Successfully managed revenue cycle operations for hospitals, rural health clinics, specialty clinics, and physician practices.
- Extensive expertise in Medicare, Medicaid, commercial insurance, Critical Access Hospital reimbursement, and Rural Health Clinic billing.
- Achieved 37 AR days through effectively helping with workflow efficiency.
Certification
- AHIMA Certified Coding Associate (CCA)
- CAH-CBS (Critical Access Hospital Certification)
Timeline
Authorization Manager
San Luis Valley Health
01.2024 - 01.2025
Business Office Manager
San Luis Valley Health
03.2022 - Current
Medical Billing Specialist
San Luis Valley Health
10.2018 - 02.2022
Master of Health Administration (MHA) -
University of Phoenix
Bachelor of Science - Health Care Administration
University of Phoenix
HEALTHCARE REVENUE CYCLE & OPERATIONS EXECUTIVE
Results-driven healthcare leader with more than 20 years of experience in healthcare operations, revenue cycle management, patient financial services, coding, authorizations, compliance, and clinic administration. Proven track record of improving financial performance, increasing collections, reducing accounts receivable, and leading high-performing teams across hospitals, rural health clinics, specialty clinics, and provider-based practices.