Summary
Overview
Work History
Education
Skills
Affiliations
Certification
LANGUAGE SKILLS
Timeline
RESEARCH / Presentation
Advanced Pharmacy Practice Experience
Generic
Caroline A. Mence

Caroline A. Mence

Jersey City,USA

Summary

Motivated and patient-focused PharmD graduate with extensive hands-on experience in retail, inpatient, and clinical pharmacy environments, including institutional rotations at NYU Langone Health and Brookdale University Hospital Medical Center. Proficient in medication reconciliation, sterile compounding, and interdisciplinary patient care, with a proven track record of participating in clinical rounds and delivering evidence-based recommendations. Expertise in patient counseling and drug utilization reviews supports safe medication practices in both hospital and community settings. Certified immunizer with exceptional communication skills dedicated to improving patient outcomes within a hospital framework.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Intern / Graduate Intern

Walgreens
Jersey City, NJ
09.2023 - 06.2025
  • (Promoted to Graduate Intern upon PharmD completion)
  • Assisted in dispensing and verifying prescriptions in a high-volume retail setting
  • Counseled patients on medication use, side effects, and adherence under pharmacist supervision
  • Administered immunizations in accordance with state regulations
  • Performed drug utilization reviews to identify potential interactions and contraindications
  • Processed insurance claims and resolved billing issues
  • Collaborated with pharmacists and healthcare providers to optimize patient care
  • Maintained accurate patient records and ensured compliance with pharmacy laws and regulations

Pharmacy Technician → Pharmacy Intern

CVS Health
Hoboken, NJ
08.2020 - 01.2022
  • (Promoted from Pharmacy Technician to Pharmacy Intern)
  • Processed prescriptions and supported daily pharmacy operations in a high-volume setting
  • Assisted pharmacists with dispensing and patient care activities
  • Managed insurance claims, prior authorizations, and billing issues
  • Provided patient support and addressed medication-related questions
  • Maintained inventory and ensured proper medication storage

Cashier / Customer Service Associate

Pretty Girl Clothing Store
Jersey City, NJ
07.2015 - 09.2019
  • Provided customer service by assisting shoppers with purchases, returns, and product inquiries
  • Operated cash register and handled daily transactions accurately
  • Assisted with store opening and closing procedures, including cash reconciliation and setup/cleanup
  • Supported general store operations and maintained organized merchandise displays
  • Developed long-term customer service, communication, and reliability skills

Student Assistant (Federal Work-Study)

New Jersey City University
Jersey City, NJ
09.2018 - 05.2019
  • Handled incoming phone calls and provided information to students and staff
  • Assisted with processing and organizing student applications
  • Scheduled appointments with the department chair’s office for students
  • Supported daily administrative operations and maintained office organization
  • Developed communication, scheduling, and organizational skills in an academic office environment
  • Assisted in preparing educational materials and resources for student engagement activities.

Education

Doctor of Pharmacy Degree -

Arnold & Marie Schwartz College of Pharmacy and Health Sciences
Brooklyn, NY
05-2024

B.S in Biology - undefined

New Jersey City University
Jersey City, NJ
05-2019

Skills

  • Experienced with Epic (EHR) for patient chart review and documentation
  • Proficient in Intercom Plus (IC) for prescription processing
  • Familiar with RxConnect and retail pharmacy workflow at CVS Pharmacy
  • Proficient with Microsoft Word, Excel, and PowerPoint, and Internet
  • Microsoft Office Suite
  • Software Development, Hardware
  • Spreadsheets: Excel
  • Graphic design
  • Data Visualization
  • Presentation Software: PowerPoint, Keynote
  • Drug inventory management
  • Medication dispensing

Affiliations

  • Member, American Pharmacist Association Academy of Student Pharmacy (APhA-ASP)
  • Member, Middle Eastern Pharmacist Association (MePA)
  • Member, Chemistry Club at NEW Jersey City University
  • Member, New Jersey City University Biology Club

Certification

  • Pharmacist License — New Jersey

Valid: April 10, 2026 – April 30, 2027

  • Immunization Approval

Valid: April 17, 2026 – April 30, 2027

  • Basic Life Support (BLS) for Healthcare Providers/ CPR/AED (Adult, Child, Infant) | First Aid Certified

Valid: April 14, 2026 – April 14, 2028

  • Pharmacist License - New York (in process)

(NAPLEX Score Transferred | MPJE (NY Law Exam) — Planned

  • Pharmacy Technician License — New Jersey

Valid | Expires: August 31, 2026

LANGUAGE SKILLS

Fluent and Literate In Arabic

Timeline

Pharmacy Intern / Graduate Intern

Walgreens
09.2023 - 06.2025

Pharmacy Technician → Pharmacy Intern

CVS Health
08.2020 - 01.2022

Student Assistant (Federal Work-Study)

New Jersey City University
09.2018 - 05.2019

Cashier / Customer Service Associate

Pretty Girl Clothing Store
07.2015 - 09.2019

B.S in Biology - undefined

New Jersey City University

Doctor of Pharmacy Degree -

Arnold & Marie Schwartz College of Pharmacy and Health Sciences

RESEARCH / Presentation

  • Human Immunodeficiency Virus Type-1 Group O: April 2019

     Graduation research presentation at New Jersey City University 

         - The Origin of HIV type-1 and how it’s transmitted.

         - Discussed how HIV type-1 group O specifically transmitted to human.

         - Discussed how Gorillas are related to type-1 HIV strain O.

Advanced Pharmacy Practice Experience

Advanced Pharmacy Practice Experiences (APPE) General Inpatient Medicine

NYU Langone Health — Brooklyn, NY
Preceptor: Jessica Snead

  • Participated in interdisciplinary inpatient rounds and medical team discussions
  • Conducted daily SOAP note patient presentations for hospitalized patients
  • Performed medication reconciliation and reviewed patient medication histories
  • Researched and compared intermittent vs continuous proton pump inhibitor infusions for upper gastrointestinal bleeding
  • Presented evidence-based drug information updates to pharmacy staff (“question of the month”)
  • Developed a student guide for medication reconciliation processes
  • Strengthened clinical decision-making in inpatient pharmacotherapy
Ambulatory Care

CareSync Concierge School of Remote Care — Remote
Preceptor: Ken Sternfeld

  • Participated in telehealth-based ambulatory care focused on chronic disease management
  • Provided patient counseling and adherence support, with emphasis on diabetes care
  • Conducted virtual patient outreach and education via telehealth platforms
  • Utilized “Diabody” virtual clinic tools for diabetes-focused care initiatives
  • Applied patient-centered communication in remote clinical settings
  • Strengthened ambulatory care and telehealth clinical decision-making skills
Managed Care (HIV & Chronic Disease Management)

VNS Health — Remote
Preceptor: Sukhmani Singh

  • Participated in managed care APPE focused on HIV pharmacotherapy and chronic disease management
  • Attended interdisciplinary virtual grand rounds with physicians and pharmacists
  • Reviewed medication histories, insurance claims, and adherence data using clinical platforms (Remedi, MedAccess)
  • Provided telehealth medication counseling and adherence follow-up
  • Supported medication therapy management (MTM)-style interventions
  • Applied structured clinical documentation tools (DCM tool) for care coordination
  • Strengthened skills in HIV therapy optimization and population health pharmacy
Compounding Pharmacy

Modern Medicine Rx — Hoboken, NJ
Preceptor: Steven Cody

  • Prepared non-sterile compounded dosage forms (creams, ointments, capsules, suppositories)
  • Assisted in hazardous drug handling following USP safety standards
  • Performed pharmaceutical calculations and prescription verification for compounded products
  • Supported individualized medication formulation and patient-specific therapy needs
  • Strengthened knowledge of compounding workflows, quality control, and safety procedures
Institutional / Hospital Pharmacy

Brookdale University Hospital Medical Center — Brooklyn, NY
Preceptor: Sau-Ching Yam

  • Participated in IV compounding and sterile product preparation
  • Gained experience in ICU, NICU, and pediatric pharmacy services
  • Utilized Epic to review patient profiles, medication orders, and clinical data
  • Provided bedside discharge counseling on medication use and adherence
  • Supported inpatient medication distribution and pharmacy workflow
  • Strengthened understanding of hospital pharmacy operations and interdisciplinary care
Introductory Pharmacy Practice Experiences (IPPE) Infectious Disease Hospital Rotation

Interfaith Medical Center — Brooklyn, NY
Preceptor: Peter Carnease

  • Participated in infectious disease inpatient rounds
  • Reviewed antibiotic therapy and supported clinical recommendations
  • Observed IV antibiotic compounding processes
  • Gained exposure to antimicrobial stewardship practices
Community Pharmacy Rotation

Duane Reade — New York, NY
Preceptor: Jennifer Fieg

  • Processed prescriptions and resolved insurance rejections
  • Assisted with dispensing and pharmacy workflow operations
  • Communicated with prescribers regarding prescription issues
  • Developed familiarity with OTC medications and patient counseling
Hospital Pharmacy Observation

Brookdale University Hospital Medical Center — Brooklyn, NY

  • Observed hospital pharmacy workflow and medication distribution systems
  • Gained exposure to IV room operations and sterile compounding
  • Reviewed inpatient medication storage and handling procedures
Community Pharmacy Observation

Walgreens — Bayonne, NJ

  • Observed community pharmacy workflow and medication dispensing processes
  • Reviewed medication organization and pharmacy operations