Caroline M Lister
Piedmont,SC
Summary
Dedicated to providing the highest level of customer service and creating a warm and welcoming environment. Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Shriners Hospitals for Children
05.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Documented patient information and care activities in electronic health record.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Shift Leader
Chick-fil-A
05.2018 - 05.2022
- Guided FOH employees through daily tasks and kept track of their progress throughout the day
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture
- Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals
- Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Enforced company policies and regulations with employees
- Planned and adjusted daily shift needs based on seasonal, weekly, or hourly business demands
- Kept track of employee actions to ensure effective safety, sanitation, and proactively protecting employees and customers from potential safety hazards and infection risks
Cashier
Chick-fil-A
05.2016 - 05.2018
- Credit cards, gift cards, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Trained team members to work as cashiers in accordance with company policies and procedures
Education
Associate of Applied Science - Nursing
Tri-County Technical College
Pendleton, SC12-2024
Practical Nursing - Nursing
Tri-County Technical College
Pendleton, SC07-2023
Associate of Science - Nursing
Tri-County Technical College
Pendleton, SC01.2023
High School -
Wren High School
Piedmont, SC01.2018
Skills
- Quick learner
- Employee relations
- Personable
- Team oversight
- Money handling abilities
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Compassionate
- Bedside manner
- Basic life support
Certification
- Certified Nurse Assistant (CNA)
- BCLS
Timeline
Certified Nursing Assistant
Shriners Hospitals for Children
05.2022 - Current
Shift Leader
Chick-fil-A
05.2018 - 05.2022
Cashier
Chick-fil-A
05.2016 - 05.2018
Associate of Science - Nursing
Tri-County Technical College
High School -
Wren High School
Associate of Applied Science - Nursing
Tri-County Technical College
Practical Nursing - Nursing
Tri-County Technical College
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