Caroline O'Brien
Madison
Overview
8
8
years of professional experience
Work History
Care Management Associate
Group Health Cooperative of South Central Wisconsin
Madison, WI
02.2022 - Current
- Transcribing documents
- Answering phone calls, providing exceptional customer service & thoroughly documenting outcomes
- Handling complaints
- Serving as a main point of contact for members & colleagues
- Developing training documents & training new employees
- Responding to e-mails and messages in a timely manner
- Scheduling meetings
- Processing medical claims
- Processing incoming & outgoing mail
Receptionist
Group Health Cooperative of South Central Wisconsin
Madison, WI
01.2020 - 02.2022
- Coordinating appointments for multiple departments
- Keeping patient information accurate and up to date- including updating addresses, phone numbers, names, and forms
- Collecting payments
- Answering and directing calls
- Communicating clearly and efficiently with staff throughout multiple departments
- Answering questions & finding resolutions to problems efficiently
- Transcribing orders
- Filing and organizing paperwork
Server/Hostess
The Flying Hound Alehouse
Fitchburg, WI
03.2019 - 06.2020
- Greet guests and show them to their tables
- Accurately take and deliver food and drink orders
- Collecting payments
- Maintain a clean, stocked and organized workspace
- Maintain up-to-date knowledge of menu items
- Perform opening and closing duties as needed
Returns Processor
Duluth Trading Company
Verona, WI
11.2018 - 04.2019
- Sorting incoming shipments & placing them in their correct space in the warehouse
- Processing returned items & preparing them for redistribution
Education
High school diploma -
MT. HOREB HIGH SCHOOL
Mount Horeb, WI01-2019
Skills
- Word, Exel, One Note, AX, Microsoft Office, EPIC experience
- Quick learner
- Highly organized
- Ability to work in a team & independently
- Data Entry
- Ability to type 60 words per minute
- Multi-line phone experience
- Excellent communication
Timeline
Care Management Associate
Group Health Cooperative of South Central Wisconsin
02.2022 - Current
Receptionist
Group Health Cooperative of South Central Wisconsin
01.2020 - 02.2022
Server/Hostess
The Flying Hound Alehouse
03.2019 - 06.2020
Returns Processor
Duluth Trading Company
11.2018 - 04.2019
High school diploma -
MT. HOREB HIGH SCHOOL