Ashley Nunn

• Administrative Support to the Medical Directors
• Process intake for members needs
• Advocated for members needs
• Developed and monitored comprehensive care plans
• Coordinated interdisciplinary care
• Participate in team building activities and sharing best practices in care management techniques
• Optimized workflow processes to reduce duplication of services
• Provided mentorship and support to new CMA's, fostering professional growth and development
• Developed strong relationships with members and families to provide compassionate care that meets their unique needs
• Ensured compliance with regulatory requirements through accurate documentation and adherence to guidelines
• Prepared and processed patient referrals and transfer requests
• Answered phone calls

• Team Leader
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
• Sanitized, restocked, and organized exam rooms and medical equipment
• Assisted physicians with various medical procedures, ensuring accurate results and timely treatment
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information
• Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals
• Called and faxed pharmacies to submit prescriptions and refills
• Taught patients about medications, procedures, and care plan instructions
• Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment

PROMOTED TO SUPERVISOR IN 2005

• Supervisor duties included: coordinating call schedules, handing payroll and overseeing the work of my team of employees
• Developed excellent typing and listening skills
• Managed high call volumes while maintaining exceptional customer service standards during peak times
• Maintained strong relationships with clients by addressing concerns promptly and professionally
• Managed conflict resolutions with customers and other personnel to encourage professional relationships and promote respect

• Assisted Dementia/Alzheimer clients with daily living needs to maintain self-esteem and general wellness
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance