Summary
Overview
Work History
Education
Skills
Core Accomplishments
Timeline
Hi, I’m

Dasha Winston

Patient Service Representative
Conyers,GA

Summary

Healthcare professional with comprehensive experience in care management. Known for reliability, adaptability, and achieving positive outcomes through collaborative team efforts. Possesses strong organizational and interpersonal skills, ensuring seamless patient care and support.

Overview

6
years of professional experience

Work History

Aetna, CVS

Care Management Associate
07.2023 - 12.2025

Job overview

  • Provide research and problem-solving support to ensure compliance and accurate documentation in the healthcare environment.
  • Maintain detailed and accurate documentation to support risk management and quality assurance.
  • Handled multiple cases efficiently, demonstrating strong organizational skills.

Benelynk

Engagement Specialist
06.2021 - 06.2023

Job overview

  • Engaged with members to understand their needs, provide support, and promote company offerings.
  • Supported recruitment efforts and increased awareness of services.
  • Acted as primary contact for inquiries, providing timely and effective assistance.

Health Equity

Call Center Representative
11.2019 - 05.2021

Job overview

  • Assisted individuals with health and wealth accounts, resolving issues with empathy and efficiency.
  • Provided empathetic support to help clients navigate complex services.
  • Documented interactions and updated customer information accurately.

Education

Gwinnett College
Marietta, GA

Diploma from Medical Assisting
10.2025

University Overview

I achieved a diploma in Medical Assisting to enhance healthcare support skills.

Skills

Customer Relationship Management

Virtual Communication Tools

Problem Resolution

Data Documentation

Time Management

Care planning

Quality improvement

Progress monitoring

Policy compliance

Core Accomplishments

  • Consistently achieved high customer satisfaction and first call resolution rates.
  • Effectively managed multiple support cases simultaneously with accuracy and efficiency.
  • Contributed to increased customer retention through proactive engagement and personalized support.

Timeline

Care Management Associate

Aetna, CVS
07.2023 - 12.2025

Engagement Specialist

Benelynk
06.2021 - 06.2023

Call Center Representative

Health Equity
11.2019 - 05.2021

Gwinnett College

Diploma from Medical Assisting
Dasha WinstonPatient Service Representative