Danielle Thomas
Columbus,OH
Summary
Detail-oriented medical assistant with a solid background in patient care and health documentation. Experienced in managing appointments, conducting assessments, and collaborating with multidisciplinary teams to ensure quality care delivery.
Overview
16
16
years of professional experience
7
7
Certifications
Work History
Care Management Associate
CVS Aetna
New Albany, Ohio
10.2024 - Current
- Coordinated care plans with healthcare providers and patients.
- Managed patient inquiries and resolved issues efficiently.
- Facilitated communication between patients and case managers.
- Collaborated with multidisciplinary teams for effective care delivery.
- Answered phone calls and responded to questions and concerns.
- Maintained accurate records of all client contacts, including assessment notes, treatment plans and other relevant documents.
- Attended continuing education courses to stay up-to-date on current trends in the field of care management.
- Conducted assessments of patient health needs, developed care plans and monitored progress towards goals.
Certified Medical Assistant
OhioHealth Neurology
Columbus, Ohio
10.2022 - 09.2024
- Assisted patients with medical history and documentation during appointments.
- Coordinated patient scheduling and follow-up appointments effectively.
- Prepared examination rooms and ensured necessary supplies were available.
- Collaborated with healthcare team to enhance patient care processes regularly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Documented notes during patient visits.
- Explained treatment procedures and physicians' instructions.
Certified Medical Assistant
Rivers Edge Family Medicine
Columbus, Ohio
07.2016 - 08.2022
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Processed orders for medical supplies and lab equipment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with scheduling patient appointments and follow-up visits.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
Certified Clinical Medical Assistant
Ohio State University Wexner Medical Center
Columbus, Ohio
04.2013 - 10.2015
- Managed patient records using electronic health record systems.
- Administered medications and vaccinations as directed by healthcare providers.
- Coordinated patient referrals and scheduled follow-up appointments efficiently.
- Maintained a sterile environment in examination rooms and medical equipment.
- Communicated effectively with patients to address concerns and inquiries.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Assisted in scheduling appointments for patients over the phone or via email communication.
Certified Clinical Medical Assistant
Advanced Pain Management Clinic
Columbus, Ohio
04.2010 - 04.2013
- Assisted physicians with patient examinations and medical procedures.
- Administered medications and vaccinations as directed by healthcare providers.
- Coordinated patient referrals and scheduled follow-up appointments efficiently.
- Maintained a sterile environment in examination rooms and medical equipment.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Documented lab results accurately into the Electronic Medical Record system.
Education
Medical Assistant - Certified Medical Assistant
Everest Institute
Gahanna, OH01-2010
Associate of Science - Nursing
Columbus State Community College
Columbus, Ohio, OHSkills
- Care coordination
- Health assessment
- Electronic health records
- Healthcare collaboration
- Appointment scheduling
- Medical documentation
- Effective communication
- Problem solving
- Detail orientation
- Time management
- Client assessment
- Networking and outreach
- Continuity of care
- Referral management
- Clinical collaboration
- HIPAA compliance
- Patient consent verification
- Schedule patients
- Prioritizing tasks
- Teamwork and collaboration
- Adaptability and flexibility
Certification
Certified Clinical Medical Assistant
Accomplishments
Excellence Award
References
References available upon request.
Timeline
Care Management Associate
CVS Aetna
10.2024 - Current
Certified Medical Assistant
OhioHealth Neurology
10.2022 - 09.2024
Certified Medical Assistant
Rivers Edge Family Medicine
07.2016 - 08.2022
Certified Clinical Medical Assistant
Ohio State University Wexner Medical Center
04.2013 - 10.2015
Certified Clinical Medical Assistant
Advanced Pain Management Clinic
04.2010 - 04.2013
Medical Assistant - Certified Medical Assistant
Everest Institute
Associate of Science - Nursing
Columbus State Community College