Dasha Winston

• Coordinated care management activities across member cases, ensuring timely follow-up and accurate documentation.
• Reviewed eligibility, benefits, and authorization details to support appropriate care plan routing.
• Escalated complex cases to clinical staff, supporting safe, compliant care coordination decisions.

• Recorded vital signs, medical histories, and visit details with accuracy and confidentiality.
• Assisted providers during examinations, procedures, and patient assessments.
• Prepared exam rooms and maintained supplies to support smooth patient intake and clinical workflow.
• Scheduled appointments, managed patient messages, and coordinated follow-up care.
• Collected and processed specimens while following infection control and safety protocols.

• Managed inbound calls, emails, and follow-ups to maintain responsive engagement and accurate documentation.
• Coordinated member outreach to support benefits enrollment, program education, and issue resolution.
• Reviewed member eligibility details and guided individuals through available benefit options and next steps.

• Resolved member inquiries for HSA, FSA, and HRA accounts with accurate policy guidance.
• Documented call details in CRM systems to maintain clear, compliant case records.
• Navigated benefit account transactions, card issues, and claim questions with consistent professionalism.
• Educated members on account usage, eligible expenses, and reimbursement requirements.

I achieved a diploma in Medical Assisting to enhance healthcare support skills.