Kashmir Little
Atlanta,GA
Summary
Healthcare customer service professional supporting members across prescription and medical benefits, including prior authorizations and claim analysis. Known for HIPAA-compliant handling, strong time management, and accurate follow-through on complex cases. Skilled in navigating benefit plans, coordinating care support, and delivering empathetic assistance to improve care outcomes.
Overview
10
10
years of professional experience
Work History
Care Management Associate
Humana
Atlanta, Georgia
06.2025 - Current
- Educated patients on treatment options, medication administration, therapy, self-management, and care plans.
- Supported eligibility checks and answered benefit questions for Humana members.
- Tracked patient outcomes to evaluate care intervention effectiveness.
- Assisted Humana care managers with member outreach and routine follow-up tasks to support engagement.
- Completed eligibility reviews and handled benefit inquiries for Humana members to improve service delivery.
- Provided clear, compassionate phone and email support to members.
- Recorded case notes and maintained accurate care management files for effective case tracking.
Customer Care Coordinator
Prescryptive Health
Redmond, Washington
01.2024 - 06.2025
- Addressed patient prescription inquiries through Prescryptive Healthcare coordination workflows, ensuring clarity and support.
- Reviewed pharmacy benefit questions and explained coverage details in clear terms.
- Resolved issues between patients, providers, and support teams, facilitating smoother communication and satisfaction.
- Provided prompt, friendly, knowledgeable responses to routine questions and service complaints, enhancing customer experience.
- Processed prior authorization requests and sent updates to pharmacy partners.
- Tracked prescription status and followed up on pending care requests.
- Recorded customer interactions in Prescryptive Health systems with accuracy.
Support Specialist, Tier III
Amazon Web Services
Atlanta, GA
04.2016 - 01.2024
- Diagnosed service issues across EC2, S3, and IAM environments.
- Resolved customer cases through AWS Support workflows and case management tools.
- Worked with internal teams to close escalated customer queries quickly.
- Documented troubleshooting steps in a support knowledge base to enhance team knowledge sharing.
- Mentored junior team members on best practices to improve service quality.
- Managed vendor relationships for efficient product ordering and timely delivery of services.
Education
Associate of Science - Information Technology
University of Arkansas
Fayetteville, AR05-2011
Skills
- Case management
- Care coordination
- Prior authorization processing
- HIPAA compliance
- Time management
- Ethics awareness
Timeline
Care Management Associate
Humana
06.2025 - Current
Customer Care Coordinator
Prescryptive Health
01.2024 - 06.2025
Support Specialist, Tier III
Amazon Web Services
04.2016 - 01.2024
Associate of Science - Information Technology
University of Arkansas