- Animal Care
- Gym Workouts
- Backpacking and Hiking
Caroline O’Connell
Manorville,NY
Summary
Hardworking and reliable Mental health counselor, currently serving her local community with professional, empathetic and personalized skills and services. Highly organized, proactive, and punctual with client focused mentality.
Overview
15
15
years of professional experience
Work History
Psychotherapist
North Star Counseling
03.2021 - Current
- Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
- Utilized mindfulness techniques during sessions to help clients develop greater self-awareness and coping skills for managing stressors.
- Built strong rapport with clients through active listening skills and empathic understanding of their experiences, fostering lasting therapeutic relationships.
- Evaluated client progress regularly, adjusting treatment plans as necessary based on changing needs or circumstances.
Assessment and Referral Counselor/Case Manager
Seafield Services, Inc.
03.2021 - Current
- Conducted 75-minute assessments determining level of care needs; detox, inpatient rehabilitation, outpatient or referral while responding to hazardous incidents or crises to maintain safe milieu.
- Educated patients on treatment and disease management for substance abuse disorders, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
- Developed comprehensive treatment plans for patients diagnosed with various conditions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided daily group and individual therapy to a substantial caseload.
Store Manager
Brookstone, Inc.
10.2014 - 09.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
Evening Counselor
The Way Back, Inc.
12.2013 - 07.2014
- Responded to crisis situations quickly remaining calm to immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff and worked with new residents to optimize acclimation and ease transition to new living environment.
- Counseled 10 primary psychiatric residents at a community-based residential home, liaising between residents and community programs and organization.
- Prioritized and organized tasks to efficiently accomplish service goals.
Psychology Intern
Phelps Memorial Hospital
01.2010 - 06.2010
- Performed cognitive, functional behavioral assessments and evaluation for people with co-ocurring disorders.
- Co-facilitated group therapy with a tenure social worker.
- Maintained thorough records and submitted timely reports of findings and recommendations.
- Worked as psychology intern to better learn and understand the social services field and further prepare for clinical psychology career.
Education
Master of Arts - Mental Heath Counseling
Malone University
12.2022
Bachelor of Arts - Applied Psychology And Human Relations
Pace University
12.2010
Bachelor of Science - Criminal Justice
Pace University
12.2010
Skills
- Building rapport
- Motivational Interviewing
- Psychosocial assessment
- Client goal planning
- Emotional awareness
- Positive patient experiences
Interests
Timeline
Psychotherapist
North Star Counseling
03.2021 - Current
Assessment and Referral Counselor/Case Manager
Seafield Services, Inc.
03.2021 - Current
Store Manager
Brookstone, Inc.
10.2014 - 09.2018
Evening Counselor
The Way Back, Inc.
12.2013 - 07.2014
Psychology Intern
Phelps Memorial Hospital
01.2010 - 06.2010
Bachelor of Arts - Applied Psychology And Human Relations
Pace University
Bachelor of Science - Criminal Justice
Pace University
Master of Arts - Mental Heath Counseling
Malone University
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