Caroline Owen
Summerville,SC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Laboratory Technician III- Specimen Gate Lead
SC Department of Public Health (Previously DHEC)
05.2024 - Current
- Evaluated, implemented, and validated new LIMS OpenELIS system for LRN-C project in the Analytical Chemistry department.
- Supervised numerous Newborn Screening projects from start through delivery by prioritizing needs, and by coordinating meetings with multiple vendors to ensure timelines are met.
- Performed review and corrections of demographics for approximately 200 newborn screening PKUs entered into EHR daily, and managed access to web portal for roughly 800 users to view reports.
Volatiles- Scientist 1
Pace Analytical
05.2023 - 05.2024
- Performed testing and quality control of volatile organic compounds in environmental samples using GC/MS instruments.
- Processed and reviewed data for roughly 100 samples daily and QC based on sample type and test being conducted and report data to clients
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
Office Manager and Lead Customer Service Representative
Van Crest Animal Hospital
06.2022 - 05.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed the other customer service representatives and helped answer questions they had on difficult issues, as well as solved problems that clients had.
Assistant Manager of Animal Care
Pawmetto Lifeline
05.2021 - 06.2022
- Assisted in managing and training the animal care team consisting of 25 employees, and ensured that the roughly 150 animals in the facility were fed, medicated, and cared for properly
- Administered medicine and vaccines, as well as restrained animals during procedures and blood draws
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Dog Daycare and Canine Boarding Supervisor
College Road Animal Hospital
09.2020 - 04.2021
- Helped open their new daycare department, and supervised the daycare and boarding staff of about 10 employees
- Managed daily operations efficiently, including scheduling, employee management, and recordkeeping.
- Implemented creative enrichment activities that engaged dogs both mentally and physically during their stay at daycare facilities.
- Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely.
Education
Bachelor of Science - Marine Science Major; Minor in Theatre
12.2018
- Magna Cum Laude
- GPA: 3.77
Skills
- Office management
- Employee training
- Attention to detail
- Teamwork and collaboration
- Telephone skills
- Scheduling & calendar management
- MS Office
- Filing and mail handling
Additional Experience
Intern at Savannah River Environmental Sciences Field Station
- Conducted in the field research related to environmental issues of the area
- Used ArcGIS system to map the area, and collected water samples to test levels of analytes present
- Presented three scientific posters at a conference based on that research
Timeline
Laboratory Technician III- Specimen Gate Lead - SC Department of Public Health (Previously DHEC)
05.2024 - Current
Volatiles- Scientist 1 - Pace Analytical
05.2023 - 05.2024
Office Manager and Lead Customer Service Representative - Van Crest Animal Hospital
06.2022 - 05.2023
Assistant Manager of Animal Care - Pawmetto Lifeline
05.2021 - 06.2022
Dog Daycare and Canine Boarding Supervisor - College Road Animal Hospital
09.2020 - 04.2021
University of South Carolina - Bachelor of Science, Marine Science Major; Minor in Theatre
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