Caroline Pena
Chicago,IL
Summary
Veterinary Technician with 4+ years of emergency and general practice experience specializing in medical record review, case triage, and client communication. Highly skilled in interpreting diagnostics, evaluating treatment plans, and maintaining detailed electronic medical records. Seeking to leverage clinical expertise and analytical skills in a pet insurance claims or medical review role.
Overview
4
4
years of professional experience
Work History
Veterinary Technician
GoodVets
Chicago, IL
02.2023 - Current
- Reviewed and interpreted patient histories, diagnostics, and treatment plans to ensure accurate and effective veterinary care
- Maintained detailed electronic medical records, facilitating seamless communication and continuity of patient care
- Educated clients on recommended treatments and associated costs, enhancing understanding and compliance with veterinary care plans
- Prepare documentation for pet insurance claims and record requests
Veterinary Nurse
Veterinary Emergency Group
Chicago, IL
01.2022 - 01.2023
- Conducted emergency triage in high-pressure situations to ensure timely care for critical cases
- Educated pet owners on post-treatment care and preventative health measures to promote animal well-being
- Provided cost breakdowns and explained treatment plans to enhance client understanding and engagement
Veterinary Technician
MedVet
Chicago, IL
10.2021 - 01.2022
- Supported surgical procedures and managed inpatient cases to ensure optimal care
- Documented SOAP notes and treatment records to maintain accurate patient histories
- Prepared operating room, monitored anesthesia levels, and administered medications during surgical procedures to enhance patient safety and outcomes.
Education
Veterinary Technician - Animal Health
Vet Tech Institute at Fox College
Tinley Park, IL12.2019
Skills
- Medical record review
- Documentation
- Diagnostic interpretation
- Treatment plan evaluation
- Medical necessity evaluation
- Pre-existing condition identification
- Client education
- Conflict resolution
- Attention to detail
Languages
- English, Fluent
- Portuguese, Fluent
Timeline
Veterinary Technician
GoodVets
02.2023 - Current
Veterinary Nurse
Veterinary Emergency Group
01.2022 - 01.2023
Veterinary Technician
MedVet
10.2021 - 01.2022
Veterinary Technician - Animal Health
Vet Tech Institute at Fox College