Caroline Porter
Holly Springs,NC
Summary
Developed adaptability and customer service skills in fast-paced environment, with focus on providing excellent customer experiences.
Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction, bringing an extensive set of transferable skills.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Ninja Cow Farm
Raleigh, NC
07.2022 - Current
- Involved with most operations of a specialty / boutique store
- Ensured customer satisfaction from selection to availability
- Resolved customer issues
- Accountable for financial transactions, managing high dollar cash transactions
- Managed social media accounts for marketing purposes and enhanced product exposure
General Manager
Tropical Smoothie Cafe
Garner, NC
10.2019 - 07.2021
- Managed training new employees and weekly schedules
- Managed a diverse team, fostering a positive work environment with high employee and customer satisfaction
- Developed and implemented strategies to increase sales and profitability
- Accountable for financial transactions, experience with POS system, cash reconciliation
- Cultivated strong relationships with customers and vendors to ensure long-term success
Education
Wake Technical Community College
Raleigh, NCSkills
- Highly organized
- Fast learner, adapts quickly to new skill sets
- Detail oriented
- Reliability and punctuality
- Strong interpersonal skills
- Excellent written and verbal communication
- Conflict resolution
- Phone etiquette
- Proficiency in Microsoft Office
Timeline
Retail Sales Associate
Ninja Cow Farm
07.2022 - Current
General Manager
Tropical Smoothie Cafe
10.2019 - 07.2021
Wake Technical Community College