Caroline Povolny
Summary
In pursuing a career within the Mounds View School District, I plan to seamlessly transfer my current extensive skills in bookkeeping, correspondence, scheduling, and customer service. Having worked in private education for the last 13 years, my competencies will be an excellent addition to Sunnyside! In my retail positions I handled hiring personnel, balancing finances, motivating and providing incentives to current employees, and training effective sales strategies. With my position at Trestmans I handled billing our 2000+ clients and handling related questions. I also entered our Accounts Payable Invoices, and answered questions from vendors and school districts regarding accounts. I handled all rental payments and inventory as well. I wish to acquire a position that draws on these capabilities, as well as my proficiency with Excel, Publisher, Word,Google Business Suite, Mindbody, RingCentral, Kajabi and the Aimsi accounting software. Ideally my position would consist of independent administrative tasks, collaboration with other staff and faculty, and interaction with and guidance to students.
Overview
28
28
years of professional experience
Work History
Lead Associate
Amma Parenting
09.2012 - Current
- Handled client phone calls and emails addressing inquiries related to curriculum, scheduling, pricing, and other concerns.
- Assisted clients with registration processes, utilizing out-of-pocket payments or our Employee Benefits program.
- I maintain client records and ensure proper correspondence is maintained for scheduling, cancellations, billing, and any other required correspondence.
- Supported clients in-center by guiding them to classrooms, addressing questions about educational services, and caring for their babies during brief respites.
- Additionally, I assist in creating billing spreadsheets for employers for this program.
- I enter our teachers schedules into Mindbody each quarter once teachers and our education director have agreed on the dates and times.
- Utilized Google Drive and the full Google suite to organize documents and collaborate with team members.
- Operated RingCentral phone systems to manage incoming and outgoing communications efficiently.
Music Director and Section Leader
First Christian Church Disciples of Christ-Minneapolis
Minneapolis
09.2012 - Current
- From 2012 to 2023 I led the alto section of the choir during rehearsals and services each week. In 2023 I was promoted to Music Director.
- As director I maintain singer schedules, manage music staffing, payroll requests and special musical guests, select all music and hymns for weekly services, lead choir rehearsals and all music during services.
- Assisted pastor in creating worship series aligning with congregational messages and goals.
Choir Director and Private Lesson Teacher
Hopewell Music
09.2016 - 06.2019
- Led Children’s Choir, selected and rehearsed music, maintained attendance roster, and coordinated performances throughout the year to enhance student engagement.
- Taught private voice and piano lessons to students ages 7-adult, fostering musical skills and confidence in diverse learners.
Sales Supervisor
Patina Stores
Golden Valley
10.2009 - 08.2013
- Opened and closed store, performed drawer counts, and ensured high-quality customer service.
- Restocked and back stocked products while contributing to special merchandising projects to enhance store presentation.
- Supervised sales team to ensure excellent customer service and engagement.
- Trained new staff on product knowledge and sales techniques.
Assistant General Manager
Trestman Music
St. Louis Park
01.2004 - 09.2006
- Billed customers monthly, collected on past due accounts bi-weekly, received and posted daily rental payments, and addressed related inquiries.
- Managed physical copies of contracts and conducted bi-annual audits to ensure accuracy of information.
- Oversaw accounts payable and receivable, including billing and posting payments.
- Monitored inventory levels regularly to ensure stock accuracy.
- I updated our system twice yearly with a physical inventory and monitored the sales floor and school sales to ensure that each item was properly entered and removed from inventory upon sale.
Key Holder
The Body Shop
Boston
02.2002 - 03.2005
- Opened and closed registers, tracked sales goals, and managed floor staff during shifts to ensure smooth operations.
- Started as sales associate at The Body Shop and advanced to managerial duties, demonstrating strong leadership and commitment.
Store Manager
Dry Ice
Bloomington
03.2002 - 09.2002
- I handled ordering duties, scheduling, sales goals, hiring and firing, training, and all management functions for our location.
Sales Associate
Sanrio Gift Gate
Bloomington
06.2001 - 03.2002
- I performed sales functions such as customer service and register operation.
Stock Aide
Jo-Ann Fabrics
Minnetonka
06.2000 - 09.2000
- I stocked shelves and maintained inventory levels during summer employment.
Hostess, Singer
Romano’s Macaroni Grill
Minnetonka
06.1998 - 10.1999
- This was my first job in High School, where my primary function was singing Italian Arias and Songs during prime dinner hours.
- Additionally I performed hostessing tasks during off-peak shifts.
Education
Bachelor's Degree - Bachelor's of Music
Boston University
Boston, MAMaster's Degree - Master's of Music
University of Minnesota
Minneapolis, MNDoctoral Degree - Doctorate of Musical Arts
University of Minnesota
Minneapolis, MNSkills
- Computer Literate
- Customer Service Training
- Publisher
- Excel
- Word
- Adobe Acrobat
- Aimsi Prof
- Google Suite
- Mindbody
- RingCentral
- Client relations
- Billing management
- Schedule coordination
- Digital record keeping
- Customer service
- Problem solving
- Attention to detail
- Time management
- Effective communication
- File maintenance
Affiliations
- NSCS
- Making Music
- Golden Key Scholars
References
Available upon request!
Languages
- French
- English, Advanced
- French, Intermediate
Timeline
Choir Director and Private Lesson Teacher
Hopewell Music
09.2016 - 06.2019
Lead Associate
Amma Parenting
09.2012 - Current
Music Director and Section Leader
First Christian Church Disciples of Christ-Minneapolis
09.2012 - Current
Sales Supervisor
Patina Stores
10.2009 - 08.2013
Assistant General Manager
Trestman Music
01.2004 - 09.2006
Store Manager
Dry Ice
03.2002 - 09.2002
Key Holder
The Body Shop
02.2002 - 03.2005
Sales Associate
Sanrio Gift Gate
06.2001 - 03.2002
Stock Aide
Jo-Ann Fabrics
06.2000 - 09.2000
Hostess, Singer
Romano’s Macaroni Grill
06.1998 - 10.1999
Bachelor's Degree - Bachelor's of Music
Boston University
Master's Degree - Master's of Music
University of Minnesota
Doctoral Degree - Doctorate of Musical Arts
University of Minnesota