Caroline Resnick
New City,NY
Summary
Dynamic and innovative service professional with a proven track record in planning, organizing, and executing successful events that drive engagement and enhance brand visibility. Expertise in vendor management, budget oversight, and logistics ensures seamless operations while fostering team collaboration to achieve measurable outcomes. Recognized for adaptability and reliability in fast-paced environments, leveraging strategic communication and relationship management to elevate public perception. Exceptional organizational skills and a proactive attitude consistently deliver outstanding results and contribute to overall business success.
Overview
5
5
years of professional experience
Work History
Manager, Bartender
Norcina New City
New City, NY
10.2020 - Current
- Supervise and oversee daily operations of a buzzing local restaurant and sports bar.
- Implement strategic initiatives to enhance customer satisfaction and retention.
- Resolve conflicts, serving as a point of contact to ensure positive guest experiences.
- Foster a culture of continuous improvement through regular feedback and coaching sessions.
- Craft a diverse range of cocktails and beverages, adhering to both classic recipes and innovative creations.
- Assist in event planning and execution, including private parties and special events.
- Operate and troubleshoot POS terminals to process transactions, manage tabs, and issue receipts with accuracy and speed.
- Coordinate kitchen and service staff as expo; maintaining timely, accurate, and quality food delivery.
Server
Taverna Rustic Italian Newark
Newark, DE
09.2021 - 05.2024
- Demonstrated mastery at menu knowledge, undergoing continuous training on service skills, beverage selections, and menu knowledge
- Responded to guest inquiries and special requests, resolving any issues swiftly and courteously to uphold exceptional service
Managerial Operations and Food Service
Vita Nova Fine Dining Restaurant
Newark, DE
09.2021 - 12.2023
- Ensuring satisfaction of guest expectations with outstanding service by delivering a fine dining experience with sommelier service and Russian style presentation
- Proven ability to learn quickly and adapt to new situations.
Lodging Operations Intern
Courtyard by Marriott Newark - University of Delaware
Newark, DE
02.2023 - 05.2023
- Obtained over 300 hours of hotel operations including manager on duty, food and beverage, front desk, housekeeping, and property engineering
- Gained valuable hands-on experience in the dynamic and fast-paced world of hospitality management.
- Completed a self driven, guest centric, hotel enhancement project centered on a loyalty program for potential event planners choosing to work with the hotel.
- Assisted in daily operations, ensuring smooth check-in and check-out processes for guests.
Education
Bachelor’s of Science - Hospitality Business Management, Minor in Event Management
University of Delaware (Alfred Lerner College of Business and Economics)
Newark, DE05-2024
Skills
- Microsoft Excel
- Staff management
- Operations management
- Calendar Management
- Time Management
- Complex Problem Solving
- Reliability
- Leadership
- Customer Service
- Decision-making
RELEVANT COURSEWORK
Beverage Management, Event and Meeting Management Practicum, Management of F&B Operations, Sport Event and Facility Management, Financial Decision Making, Accounting I, Hospitality Business Law
Languages
Spanish
Professional Working
Timeline
Lodging Operations Intern
Courtyard by Marriott Newark - University of Delaware
02.2023 - 05.2023
Server
Taverna Rustic Italian Newark
09.2021 - 05.2024
Managerial Operations and Food Service
Vita Nova Fine Dining Restaurant
09.2021 - 12.2023
Manager, Bartender
Norcina New City
10.2020 - Current
Bachelor’s of Science - Hospitality Business Management, Minor in Event Management
University of Delaware (Alfred Lerner College of Business and Economics)