Caroline Reyes

• Managed front desk operations, ensuring professional and welcoming visitor interactions.
• Directed phone inquiries to appropriate staff efficiently.
• Supported administrative staff with diverse clerical tasks.
• Delivered comprehensive administrative support, including document management and correspondence.
• Processed payments and updated accounts to maintain accurate records.
• Scheduled and confirmed appointments for the management team.

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• Created welcoming atmosphere by greeting patients warmly at dental office.
• Managed appointment scheduling using practice management software for efficiency.
• Answered phone calls promptly, addressing patient inquiries with professionalism.
• Assisted patients during check-in and check-out to ensure smooth operations.
• Provided administrative support through typing letters, filing documents, and scanning materials.
• Ensured accurate completion of all forms prior to submission for processing.
• Maintained client accounts by recording and updating personal and financial information.
• Verified eligibility and performed follow-ups on aging accounts to achieve timely resolutions.

• Managed claims submissions and follow-ups for dental services efficiently.
• Managed communications with insurance carriers, effectively resolving coverage issues.
• Assisted different dental office locations with benefit inquiries and claims resolution support.
• Tracked aging claims, ensuring timely follow-up and resolution.
• Coordinated insurance verification processes, enhancing accuracy of patient coverage.

• Greeted patients warmly, delivering exceptional customer service at front desk.
• Managed patient appointments, ensuring precise scheduling for dental services.
• Handled incoming calls, addressing patient inquiries with professionalism and care.
• Processed customer payments through cash registers and point-of-sale terminals per company procedures.
• E-filed daily claims to insurance carriers efficiently.
• Processed all incoming insurance payments and responded to inquiries via email and mail.
• Monitored aging accounts receivable from 60 to 120 days to ensure timely follow-up.

• Processed cash, credit, and gift card payments using point-of-sale system.
• Handled customer transactions accurately and efficiently at fast-paced restaurant.
• Assisted customers with menu selections and special requests during peak hours.
• Resolved customer complaints effectively to enhance satisfaction and loyalty.
• Trained new cashiers on company policies, procedures, and customer service standards.
• Monitored inventory levels at the register to support stock management efforts.