Marketta Dillahunt
Grifton,NC
Summary
Dedicated healthcare professional with extensive experience at The Allergy Center, excelling in patient assessments and phlebotomy. Proven ability to manage medical records and ensure patient comfort through compassionate care. CPR/First Aid certified, adept at navigating electronic health records, and committed to enhancing patient outcomes in fast-paced environments.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
24
24
years of professional experience
Work History
MA/CNA 1/Billing & Insurance Specialist/Medical Receptionist
The Allergy Center
Grifton, NC
02.2008 - Current
- Collected, organized and restocked supplies in all units.
- Escorted patients to examination rooms.
- Prepared initial patient charts for admission.
- Administered allergy injections.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Obtained pre- and post-treatment vital signs and weight.
- Completed clinical procedures and gathered patient data.
- Performed Allergy Testing and Venom Testing.
- Entered patient, procedure and equipment into computer system.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Performed Blood Draw.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Performed Clerical duties, check-in patients, Checked out patients, referrals, and authorizations.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Assisted in processing insurance claims, verifying coverage, and ensuring compliance with regulations.
- Scheduled appointments with specialists on behalf of clients.
- Coordinated patient referrals to ensure timely access to specialized care
- Coordinated communication between departments to resolve billing discrepancies efficiently.
- Analyzed complex claims data to identify trends and discrepancies, enhancing overall accuracy.
- Processed and posted daily payment batches, ensuring accurate recording in financial systems.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Analyzed denied claims to identify trends and root causes for resolution.
CNA 1 (PRN)
Interim Health Care
Kinston, NC
03.2017 - 06.2017
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Tested and recorded blood glucose levels.
- Supported patients' daily living needs, including feeding and bathing.
- Maintained sanitary residents' and program rooms.
- Performed patient assessments, documented vital signs and reported changes to supervisors.
- Supported various patients with mobility and ambulatory care.
- Followed safe lifting techniques and individual resident lifting instructions.
- Turned and positioned patients to maintain comfort and minimize problems.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
CNA 1 (PRN)
Greenfield Place Nursing Home
Greenville, NC
06.2011 - 12.2011
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Coordinated and ensured safe patient living environment and assisted with daily living activities.
- Tested and recorded blood glucose levels.
- Gathered and documented patient vital signs.
- Monitored fluid outputs, documented results and collected specimens for testing.
- Supported patients' daily living needs, including feeding and bathing.
- Observed patient responses and input updates into the computer system.
- Turned and positioned patients to maintain comfort and minimize problems.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Performed patient assessments, documented vital signs and reported changes to supervisors.
CNA 1
Pitt Family Physicians
Ayden, NC
02.2004 - 12.2007
- Reviewed organization functions to stay up-to-date on procedures.
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
- Transported patients between rooms and appointments or testing locations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Managed and administered prescription and over-the-counter medications.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed and enforced safety protocols to protect patients and workers.
- Tested and recorded blood glucose levels.
- Performed patient assessments, documented vital signs and reported changes to supervisors.
- Gathered and documented patient vital signs.
- Performed Blood Draw, EKG, and X-rays.
- Worked side by side with doctor.
- Rotated among various clinical services.
CNA 1 ( Part-time)
Britt Haven Of Ayden
Ayden, NC
01.2004 - 12.2004
- Gathered and documented patient vital signs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Observed patient responses and input updates into the computer system.
- Turned and positioned patients to maintain comfort and minimize problems.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Performed patient assessments, documented vital signs and reported changes to supervisors.
- Followed safe lifting techniques and individual resident lifting instructions.
- Supported patients' daily living needs, including feeding and bathing.
- Tested and recorded blood glucose levels.
Phlebotomy Technician ( Clinical Rotation)
Physicians East
Greenville, California
06.2002 - 07.2002
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation.
- Followed physician orders when administering therapeutic phlebotomy.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Medical Office Admin\Medical Recptionist Certifica -
Pitt Community College
Winterville, NC08-2022
GED -
Pitt Community College
Winterville, NC2001
CNA 1
Pitt Community College
Winterville, NC2003
PHLEBOTOMY AND EKG
Pitt Community College
Winterville, NC2002
Skills
- Patient scheduling
- Charting and clinical documentation
- Medical records management
- Patient assessments
- Completing insurance forms
- Medical office administration
- Electronic health records
- Direct patient care
- EMR / EHR
- CPR/First Aid certified
- Front desk operations
- HIPAA compliance
- Insurance verification
- Payment processing
- Medical billing
- Payment entry completion
- Batch balances and reports
- Accounts receivable
- Claims processing
- Data inputting
- Investigative research
- Dispute resolution
- Bill processing
- Appointment setting
- Payment collection
- Reminder calls
- Referral verification
- Documentation
- Medical billing and coding
- Eligibility determination
- Denial management
Timeline
CNA 1 (PRN)
Interim Health Care
03.2017 - 06.2017
CNA 1 (PRN)
Greenfield Place Nursing Home
06.2011 - 12.2011
MA/CNA 1/Billing & Insurance Specialist/Medical Receptionist
The Allergy Center
02.2008 - Current
CNA 1
Pitt Family Physicians
02.2004 - 12.2007
CNA 1 ( Part-time)
Britt Haven Of Ayden
01.2004 - 12.2004
Phlebotomy Technician ( Clinical Rotation)
Physicians East
06.2002 - 07.2002
CNA 1
Pitt Community College
PHLEBOTOMY AND EKG
Pitt Community College
Medical Office Admin\Medical Recptionist Certifica -
Pitt Community College
GED -
Pitt Community College