Caroline Soldani
Sherwood,OR
Summary
Dynamic system administrator with expertise in SQL and a proven track record at Providence Health & Services. Successfully mentored teams, streamlined claims processing, and enhanced documentation practices. Recognized for critical thinking and attention to detail, driving compliance and operational efficiency in fast-paced environments.
Professional with deep expertise in managing and optimizing analytic systems. Skilled in scripting, system administration, and network configuration, ensuring seamless operations and robust security. Strong focus on team collaboration and adaptability in dynamic environments. Known for delivering reliable solutions and driving continuous improvement.
Energetic and dedicated professional with keen ability to quickly adapt to new environments and technologies. Possesses solid understanding of Windows server environments and demonstrates proficiency in system administration and network management. Committed to driving operational efficiency and security improvements.
Overview
23
23
years of professional experience
Work History
System Administration
Providence Health & Services
Beaverton, OR
08.2015 - Current
- Mentored junior team members in best practices for system administration, fostering a supportive learning environment.
- Ensured compliance with industry standards by adhering to established guidelines relating to system administration tasks.
- Developed comprehensive documentation to support system administration tasks, enhancing team knowledge sharing.
- Assisted in numerous projects as a lead to support the company, production, implementation of plans such as Medicare Expansion into California.
- Working with programs such as SQL, Power Bi, Snowflake, Facets, and all Microsoft applications including Microsoft ACCESS.
Claims Reprocessing Unit
Providence Health & Services
Beaverton, OR
10.2014 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Claims Team - Administrative Services Only (ASO)
Providence Health & Services
Beaverton, OR
05.2013 - 10.2014
- Processed medical claims efficiently, ensuring compliance with industry regulations and policies.
- Reviewed and analyzed claim documentation for accuracy, resolving discrepancies promptly.
- Mentored junior staff on claims processing best practices and system navigation.
- Led initiatives to streamline claims processing workflows, reducing turnaround time significantly.
Commercial Customer Service • Specialist II
Providence Health & Services
Beaverton, OR
03.2010 - 05.2013
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with healthcare professionals to ensure seamless patient care and service delivery.
- Trained new team members on customer service protocols and best practices to enhance team performance.
- Implemented process improvements that increased efficiency in handling patient requests and feedback.
- Developed training materials that improved staff knowledge of services and operational procedures.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Health Unit Coordinator
OHSU Hospital
Portland, OR
01.2005 - 03.2011
- Coordinated patient admissions and discharges, ensuring accurate documentation and timely processing.
- Managed scheduling for healthcare providers, optimizing appointment availability and reducing wait times.
- Facilitated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Implemented electronic health record (EHR) systems to streamline information access and improve data accuracy.
- Super User for EPIC implentation into the hospital for medical charting.
Certified Nursing Assistant
OHSU
Portland, OR
09.2002 - 12.2005
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained patient records accurately, contributing to effective care planning.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Provided emotional support to patients and families during challenging situations.
Education
Bachelor of Science - Community Health Education
Portland State Univeristy
Portland, OR08-2008
Skills
- System administration expertise
- Windows system administration
- SQL analytics and development
- Data validation
- Time management
- Microsoft Excel integration
- Problem-solving
- Microsoft Access
- Attention to detail
- Multitasking
- Critical thinking
- Team collaboration
Timeline
System Administration
Providence Health & Services
08.2015 - Current
Claims Reprocessing Unit
Providence Health & Services
10.2014 - 08.2015
Claims Team - Administrative Services Only (ASO)
Providence Health & Services
05.2013 - 10.2014
Commercial Customer Service • Specialist II
Providence Health & Services
03.2010 - 05.2013
Health Unit Coordinator
OHSU Hospital
01.2005 - 03.2011
Certified Nursing Assistant
OHSU
09.2002 - 12.2005
Bachelor of Science - Community Health Education
Portland State Univeristy