Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Soriano

Bronx,NY

Summary

Resident Superintendent with maintenance and skilled trade experience and exceptional people skills, desires a challenging role as a Administrative Housing Superintendent. With more than 18 years of experience planning, developing and implementing supervisory skills . Dedicated leader with demonstrated ability to train, manage and motivate staff to achieve objectives. Results-driven, skilled supervisor focused on achieving success and increased productivity through improvements in operations, quality and safety. Successful in supervising the day-to-day operations of the Company New York City Housing Authority. Responsible, talented, versatile, well-qualified, adaptable, disciplined, dedicated, hands on, hardworking, highly motivated, flexible, high performing, organized, outstanding, performance driven. productive, reliable and accomplished. Core Qualifications Excel in Computer skills and Maximo. Experienced creating, closing and sequence work order tickets. Experienced working and involved directly with skilled trades. Quick learner. Training and development. Team Player. Focused on residents satisfaction.

Overview

19
19
years of professional experience

Work History

Resident Superintendent

York City
New York , NY
08.2018 - 02.2022
  • In charge of a Development Staff including , Janitorial and Grounds Supervisors and Staff, Maintenance workers, Skilled Trades.
  • Supervise employees and maintenance of the buildings and grounds
  • Directly involved in planning and creating work schedule to provide good services to the residents.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Oversaw annual budget to handle supply, labor and maintenance needs.
  • Maximized performance by monitoring daily schedules and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training.

Assistant Resident Building Supervisor

New York City Housing Authority
New York , NY
04.2014 - 08.2018
  • In charge of the Janitorial, Ground Supervisors and Caretakers J, G and X titles.
  • Also Heating Plan Technicians and Maintenance Workers
  • Establish, maintain and adjusted work schedules to meet production on a daily basis
  • Diligently prepared move outs ensuring completion in the less time possible
  • Oversees the daily work production
  • Hand to hand with the Superintendent to assist and help in a appropriate manner with the development productions.

Supervisor of Housing Caretakers

New York City Housing Authority
New York , NY
07.2003 - 04.2014
  • Maintained and enforced a safe and clean working environment at all times
  • Established and adjusted work procedures to meet production schedules
  • Diligently maintained safety and quality standards
  • Trained, developed and counseled employees to develop a high performing team
  • Coached employees in developing and achieving individual performance goals
  • Developed and maintained strong and clear communication and rapport with staff personnel
  • Provide on site training
  • Planned and executed different maintenance task
  • Prepared , trained, created and developed.

Education

Certificate of Fitness, Boilers -

96 Street Public School
2011

Associate, Secretarial And Computer Office Skills.

Metropolitan Career Institute
1992

3 1/2 Years And Credits in Natural Science - Natural Sciences

University of Puerto Rico Ponce
Mercedita, PR
1988

High School Diploma -

Ponce High School
Ponce, Puerto Rico
1986

Skills

Excel in Computer Skills and Maximo

Experienced creating, closing and sequenced work orders tickets

Experienced working and involved directly with skilled trades

Excellent Personality

Quick learner

Training and development

Team Player

Focused on residents satisfaction

Timeline

Resident Superintendent

York City
08.2018 - 02.2022

Assistant Resident Building Supervisor

New York City Housing Authority
04.2014 - 08.2018

Supervisor of Housing Caretakers

New York City Housing Authority
07.2003 - 04.2014

Certificate of Fitness, Boilers -

96 Street Public School

Associate, Secretarial And Computer Office Skills.

Metropolitan Career Institute

3 1/2 Years And Credits in Natural Science - Natural Sciences

University of Puerto Rico Ponce

High School Diploma -

Ponce High School
Caroline Soriano