Caroline Swartz
Marquette University
Milwaukee,WI
2
years of professional experience
Driven professional with a track record of enhancing client satisfaction in the restaurant industry through exceptional customer service and personalized catering services. Skilled in organization and an educational focus in communication, adept at managing multiple tasks efficiently. Demonstrated ability to work well in a group and maintain a positive, professional environment in fast-paced settings. An all around organized individual equipped with varied experiences in different industries and an eagerness to learn more going forward.
Work History
Arts and Sciences Department Receptionist
2 Years 2 Months- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with students and faculty, and updated student records.
- Answered any incoming visitors to front desk and set students up for make-up tests.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted teachers in making copies, keeping students' files, and setting up events and meetings.
Restaurant Caterer
3 Months- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Restaurant Hostess, Food-runner, and Dishwasher
1 Year 3 Months- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Kept back and front area clean while tending to all restaurant dishes and tables.
- Served food and drinks to all customers while assisting with any extra customer needs or duties on the restaurant floor.
Education
Bachelor of Arts - Advertising And Communication
- Honoree of Highest Academic Honors for the highest GPA in the freshmen class
- 4.0 GPA
- Advertising Club Member
- Art Club Member
Skills
Organization skills
Time Management
Telephone skills
File Management
Verbal and written communication
Punctual and Reliable
Customer Service
Schedule Management
Data Entry
Interests
Gardening
Playing Sports
Graphic Design
Drawing and Painting
Passionate about balancing physical health with mental and emotional wellness.
Timeline
Arts and Sciences Department Receptionist
Marquette University
08.2024 - CurrentRead More
Restaurant Caterer
Attitude On Food
05.2024 - 08.2024Read More
Restaurant Hostess, Food-runner, and Dishwasher
Lola's Cafe
05.2022 - 08.2023Read More
Marquette University
Bachelor of Arts from Advertising And Communication
Read More