Caroline Townsend
Indianapolis,United States
Summary
Motivated hospitality/restaurant employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Looking to join a company where I can continue to grow and utilize current knowledge.
Overview
13
13
years of professional experience
Work History
Server/Assistant Server
1033 Lounge Fishers
Fishers, IN
02.2021 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
Server/Cook Helper
Bazbeaux Pizza
Indianapolis, IN
06.2017 - 01.2021
- Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Kitchen Manager
Second Helpings
Indianapolis, IN
07.2012 - 07.2020
- Managed up to 20 volunteers and 5 employees.
- Supported volunteers by providing training, mentoring, developing and delivering resources.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Quickly handled escalated problems and situations.
Education
No Degree - Hospitality And Hotel Management
Indiana University-Purdie University
Indianapolis, INNo Degree - Culinary Arts Degree
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Problem Detection and Resolution
- Employee Training
- Food Service
- Service-Oriented
- Team Leadership
- Customer Relations
- Cleaning and Sanitizing
Timeline
Server/Assistant Server
1033 Lounge Fishers
02.2021 - Current
Server/Cook Helper
Bazbeaux Pizza
06.2017 - 01.2021
Kitchen Manager
Second Helpings
07.2012 - 07.2020
No Degree - Hospitality And Hotel Management
Indiana University-Purdie University
No Degree - Culinary Arts Degree
Ivy Tech Community College of Indiana
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